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Company | CAE |
Address | Mississauga, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Aviation and Aerospace Component Manufacturing |
Expires | 2023-06-29 |
Posted at | 11 months ago |
Role And Responsibilities
- This position is 100% on-site.
- Maintain IT hardware & Software in the asset database
- Onboard new hires and Offboarding of existing personnel
- Support CAE instructors in resolving classroom issues
- Support MS Office products (Office 365, Microsoft Teams), Windows 10/11 Enterprise and other apps using remote access tools and in person
- Collaborate with other IT teams located worldwide in all time-zones
- Configure, deploy, and relocate corporate laptops, desktops, monitors, headsets, docking stations, printers, mobile devices, and ad-hoc hardware & software
- Ad-hoc travel to other CAE offices may be required
- Install, configure, and troubleshoot company applications
- The core working hours 8am-5pm, Mon-Fri with occasional out of hours work.
- Log incidents and requests in the IT Service Management system (BMC Helix)
- Ad-hoc work on exciting new projects, deploying new software & hardware solutions
- Excellent attention to details and ability to self-organize the busy workload
- 1-3 years of experience in IT Support / Helpdesk role or similar (IT graduates with no experience will also be considered)
- Excellent communication and customer service skills
- A technical school, an IT degree or relevant equivalent experience
- Technical skills in IT Infrastructure: Laptops, Mobile Devices, Windows Operating Systems and MS Office packages
- Great patience, stress tolerance and ability to multitask / juggling priorities
- Self-motivated and able to think on one’s feet unsupervised
- Fast learning skills due to dynamically changing, fast-paced environment
- Proficiency in English language both written & verbal
- Excellent analytical and troubleshooting skills using logic and search engines
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