Business Support Administrator Jobs

The Opportunity:

The Business Support Administrator is responsible for providing a high level of customer service through the delivery of administrative services to farmers, plants, and transporters. Having strong attention to detail to ensure the accuracy of information is essential to our milk pick-ups, billing/payment cycles, policies, and programs. Being timely with the accomplishment of tasks is another key success factor for this role.

To succeed, you will have:

• Demonstrated strong written and verbal communication skills
• Dairy industry knowledge is an asset
• Demonstrated proficiency in Microsoft Office
• Demonstrated customer service skills
• Strong organizational skills
• A post-secondary degree or diploma, preferably in accounting or business
• Experience working in a regulated work environment is an asset
• Bilingual in English and French is an asset
• Demonstrated analytical skills
• 2 years business experience
• Demonstrated research and problem-solving skills

Overview of job responsibilities:

1. Communicate with shareholders and stakeholders to complete and collect required information to process and prepare files.
2. Assist managers in assembling, organizing and summarizing background materials for meetings.
3. Prepare and follow specific timelines and instructions to run various processes.
4. Prepare reports and archive as required.
5. Receive, log, acknowledge and action all delivered letters and applications.
6. Assist maintaining, monitoring, and communicating process status with applicants according to required timelines.
7. Correspond with applicants and participants in a timely fashion.
8. Enter manual data received and make changes or corrections as directed.
9. Work collaboratively with plants, transporters, and Transportation Officers to resolve issues and respond to inquiries.

10. Enter financial adjustments to process invoices and payments.

What DFO Can Offer You

• An attractive Total Rewards Package that includes comprehensive benefits coverage.
• A highly collaborative workspace providing; delicious dairy snacks, social events throughout the year and other great perks to foster an inclusive and engaged environment.
• Commitment to continuous learning – access to video courses taught by leading industry experts.
• Flexible working arrangements which include a hybrid work model.
• Opportunities for professional and career development.

COVID-19 Safety Precautions

DFO is committed to the health and safety of our employees. A key component of our commitment to workplace safety includes our COVID-19 Vaccination Policy. Employees are required to be fully vaccinated and must provide DFO proof of vaccination prior to their first day of work. Accommodations for successful candidates unable to be vaccinated following human rights and other applicable laws will be considered.

Equal Opportunity Employer

Dairy Farmers of Ontario is an equal opportunity employer that is committed to encouraging a diverse workplace. DFO maintains an accommodation policy and will provide accommodation to job applicants with disabilities during the hiring process. Please contact us should you require an accommodation.

This is a full-time permanent position at DFO’s Head Office in Mississauga. Interested applicants are invited to submit a cover letter and resume directly to [email protected] no later than July 17, 2023.