Specialist Business Process Support

Specialist Business Process Support

One Contract Full Time (6 Months)

Health Services - Long Term Care

Salary Range - $84,335 - $105,417

Work mode: hybrid * see below for more details about this work mode

Location: 10 Peel Centre Drive

Hours of work: 35 hours per week

Who We Are

Care. Compassion. Love. Respect .

The Long-Term Care and Senior Services Divisions require staff to provide person-centered care to our residents and families following the Butterfly Model of Care. This will ensure high levels of emotional wellbeing and a better quality of life for those living in our homes. Staff are to have emotional intelligence to deliver person-centered care in an authentic way that is meaningful to the resident and their family.

While you won't be providing direct resident or client care, you will report to the Supervisor, Practice, Innovation and Education and support the execution of a portfolio of Long Term Care projects including analysis, interpretation and development of business processes according to legislative and operational requirements

What You Will Do In This Role

• Coordinate and participate in the development of LTC Divisional communication initiatives and strategies, in collaboration with Corporate Communication.
• Provide expertise and manage Division specific software applications, in collaboration with Internal Client Services
• Provide expertise and guidance in the development of Divisional Operational Reports and Funding Submissions by conducting evidence based research and literature reviews, critical data and analytical analysis and interpretation of information
• Responsible for maintaining and updating LTC Pathways
• Recommend adjustments to Divisional forms/policies in response to analysis of data trends identified through divisional quality indicators and CQI program
• Support the execution of a portfolio of LTC project(s), policies and processes applying project management framework and quality improvement frameworks
• Provide expert interpretation and advice on Accreditation Standards and support the coordination of the Accreditation Process for LTC Division
• Conduct audits at LTC centers to ensure consistency of policies and practices
• Actively participate in and contribute expertise to Divisional and Corporate initiatives
• Coordinate staff training and education initiatives
• Monitor developments in MOHLTC, relevant legislation and/or governmental policies and identify impact on the LTC Division

What The Role Requires

• An equivalent combination of education and experience will be considered
• Highly computer literate, including solid working knowledge of Microsoft Word, Excel, Access, Project and Power point
• An understanding of LTC specific software applications
• Knowledge in report writing required
• Superior skills in policy, quantitative analysis and research, with a demonstrated ability to gather, synthesize, evaluate and interpret information from diverse sources
• Strong working knowledge in Project Management Body of Knowledge and project management processes
• A University degree in Health Sciences or Business Administration, a minimum of five years experience in related progressive positions
• Experience in Long Term Care with knowledge of the Ministry of Health and Long Term Care standards and guidelines

Skills/Abilities

• Demonstrated commitment to practice advancement
• Strong presentation and written communication skills
• Client service oriented, with ability to effectively work with staff at all levels of the corporation
• Planning, organizational and workload management skills
• A collaborative and consultative leadership style to develop and maintain relationships with internal and external partners

Perks @ Peel and why you will love working for us: 

• Flexible hours supporting your wellness and wellbeing
• Access to tuition reimbursement and learning and development resources
• Supportive leadership and a culture of respect and inclusion
• Automatic enrolment into OMERS pension plan (where applicable)
• Work Mode & Job Location:

In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at 10 Peel Centre Drive , Brampton worksite. The frequency of on-site activities may vary on a weekly basis and is based on operational requirements. Your remote work location must be located within the province of Ontario.

Hours of Work: 35 hours per week - The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will be completed with video conference technology.

If this opportunity matches your qualifications and experience, please apply on-line.

Please note: Successful candidates hired to work within Long Term Care are required to provide the following information prior to hire:
Vulnerable Sector Police Check - current within 6 months
TB Skin Testing - current within 6 months
It is the responsibility of the successful candidate to pay for any associated costs of the above noted checks
At Peel Region, we value being open and transparent with our community. The Ontario government has passed legislation that will dissolve Peel Region on January 1, 2025. Peel remains committed to providing uninterrupted services to our residents and businesses through the transition. Skilled and qualified professionals are and will be needed to deliver services to the Peel community regardless of the governance model. For information about our transition and how we continue delivering services, visit peelregion.ca/transition.
As part of the Region’s ongoing commitment to health and safety, there are enhanced Covid-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.
About Us
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.
We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,500 strong and s ince 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.
Additional Information
The Region of Peel is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.
The Region of Peel is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected] .
Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.