Director, Small Business Jobs

About This Opportunity
At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Our Business Banking Practice:
At Meridian, our vision is to be recognized as the financial institution that has the most local impact, supported by a purpose-driven Value Proposition to our Members.
We take the time to get to know our Members' business, anticipate their needs and provide customized solutions. After all, our obligations are to our Members, not shareholders, and we take to heart the best interests of our Members and communities we serve! We're passionate about what we can do for their business and we’re empowered to leverage our local autonomy to meet their unique needs.
In addition to building customized solutions for business, we offer full service commercial banking solutions, including a wide selection of daily banking products, complementary lending services, cash management solutions, as well as insurance and investments.
About this role:
Reporting to the VP Distribution, Business Banking, the Director, Small Business will be accountable to lead and direct the implementation and on-going management of business banking needs of small business Members at Meridian. Responsibilities will also include Professional Banking which crosses over small business and commercial segments – expect to have min 1 or 2 Commercial Relationship Managers on the team focused on professional banking. The primary responsibility will be to develop a proactive go to market strategy to retain, attract, and expand the business banking share of wallet, grow revenue and increase profitability. Working closely with key business partners, the incumbent will develop the overall strategy and tactical plans and structure for Small Business and Professional Banking. The individual would also recruit, train, develop and lead a team of small business leaders and advisors that will execute on the Meridian for Good corporate strategy and small business plans.
What you’ll do:
Sales Leadership

• Lead and coach Small Business leaders and advisors in using effective Sales and Service techniques to proactively target small business prospects and assist existing Members.
• Enhance Meridian’s presence and profile by representing Meridian within the small business community with the objective of increasing market share.
• Provide leadership and strategic direction to peers in Business Banking Centres to achieve organizational strategy.
• Develop sales leadership practices contributing to an engaged and cohesive team that is aligned to Meridian’s values and practices.
• Guide and assist leadership in prioritizing Environmental, Social, and Governance (ESG) initiatives within MCU’s small business segment.

Innovation/Strategy

• Sector/industry trends and insights
• Individual sales coaching opportunities
• Develop and implement a product offering for small business Members and prospects.
• Provides the information necessary to focus Business Banking’s efforts and performance, which will include:
• Business unit portfolio performance & opportunities
• Contribute to the development of Sales & Support programs to enable the frontline including the development and maintenance of Business Banking Curriculum.
• Fosters a culture of engagement and contribute to building a talent development pipeline for succession.
• Create a structure, strategy and tactical plan that will meet the business banking financial needs of small business Members and prospects.
• Focus on creating a more proactive to go market strategy to target and grow within our targets sectors and markets.

Cultivating Internal Partnerships

• Build strong and trusting relationships with the Executive and Senior Leadership Team.
• Build and foster relationships with key internal partners such Small Business Credit, Retail and Wealth to achieve strategic objectives and drive referral opportunities for other MCU business lines.
• Be an ambassador for Small Business within Business Banking and the organization and work on initiatives geared toward furthering the partnership with key stakeholders.
• Work closely with the Commercial team on sales initiatives, market and COI development/execution and general to go market strategy.

What you can bring to Meridian:

• Proven ability to collaborate and partner with internal key lines of business including retail, wealth management and insurance.
• Detailed knowledge of relevant regulatory and compliance requirements.
• Expert understanding of banking including a proven track record of developing and integrating sales plans that achieve desired growth, and Member engagement success
• Strong business orientation, strategic and disciplined thinking.
• Bachelor’s degree or MBA in commerce and business administration or related experience required.
• 10+ years of progressive experience with a proven track record in the Business Banking field of which 3-5 or more years have been in a people management role.
• Deep knowledge of business banking risk management, lending process and sales practices coupled
• Proven leadership experience resulting increased employee engagement and alignment
• Strong familiarity/knowledge of Business Banking products & services and their applicability to business banking
• Understanding of all operational processes and supporting application and polices

Additional Attributes
Member Focus - Personally demonstrating that our Members are our highest priority.
Proactive - Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.
Open Communication - Engaging in honest and transparent dialogue to develop mutual understanding, trust and cultivate deeper relationships.
Business Savvy - Continuously acquiring the knowledge needed to do one’s job to the fullest, using internal or external resources and applying the knowledge productively.
Partner Orientation - Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.
Integrity - Doing the right thing by always acting with openness, honesty, and respect.
Talent Developer: nurtures and supports direct reports, identifies strong team members, develops digital and analytical skills in direct reports
Creates a Supportive and Positive Team Environment: creates and contributes to a positive team environment which encourages innovation, risk taking, and learning; speeds up team learning through sharing best practices; leverages the strengths and opportunities of the broader marketing team
Experience the difference at Meridian: What’s in it for you?

• Share our commitment to productivity, effectiveness and operational efficiency.
• Learn voraciously, stretch you and your team’s thinking, share your knowledge and educate others!
• Inspire a positive work environment and help champion quality service, innovation, teamwork to assist our Members.
• Help your community through a variety of outreach programs!
• Opportunity to work within, create, and drive a culture of growth and innovation.
• Cultivate winning relationships & building trust
• Be an agent of change, help others to embrace it and watch amazing things happen!

Office Location:
3330 Bloor Street West, Toronto OR 75 Corporate Park Drive, St. Catharines.
Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.
What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• We provide you with the tools and technology needed to delight your candidates and clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
• This isn't your typical "corporate" job. We work hard and we have fun!

Who we are:
Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.
Find our story here: About Meridian
Experience the Difference!
Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Meridian Credit Union.
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