Director Of Operation, Small Business

Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.
ADP is hiring a Director of Operations, Small Business reporting to the VP of our HR technology business. In this position, you'll leverage your Operation, Strategy and leadership expertise to guide multiple teams, ensuring efficient operations and an overall productive and enjoyable working environment for employees.
The Director, Operations Small Business, runs the operations of one of our largest, highest growth businesses in ADP Canada. They are responsible for supporting the business growth, executing the strategic plan, and deliver optimal service to our Small Business Clients.
Working cohesively with peers cross functionally, the incumbent will drive both success and expansion through efficiency and quality improvements. inter-departmental integration as well as associate retention and development. As a director, they plan and conduct the overall operational strategies to ensure efficient and effective delivery of optimal service to the client base. This includes managing client relations.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
Responsibilities

• Monitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
• Make critical decisions on department hiring and terminations
• Lead and inspire the organization in human resource management activities including maintenance of proper staffing levels, staffing resources optimization, attainment of individual and team goals, overall alignment with performance management requirements, goals and rewards systems, employee relations, mentoring, and talent/career development
• Serve as a resource for other team members, based on a strong working knowledge of team's responsibilities and goals
• Budgetary Responsibility.
• Establish clearly defined individual performance goals and objectives; communicates these to team members through 1-on-1 meetings and performance planning and review sessions; provide periodic performance feedback and conducts annual performance reviews on all team members
• Develop and communicate strategic goals
• Serve as an acting backup to other leaders, providing leadership, guidance and direction to team members in the absence of the leader
• Manage relationships with key stakeholders
• Prepare and present reports on team performance
• Implement initiatives and processes to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
• Work in collaboration with direct reports to establish Individual Development Plans.
• Evaluate direct reports on performance and complete annual performance appraisals.
• Develop and administer corrective action and performance improvement plans.
• Manage escalated issues and provide direction.
• Develop leaders for succession
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units

Qualifications Required

• Bachelor's degree
• At least 5 years of people leadership experience
• Ability to manage a team and develop leaders
• Previous experience leading Operation Teams
• At least 8 years of experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
• MBA or advanced degree
• Ability to assess team members' performance and provide motivational support
• Strong client relationship building skills
• Consulting Experience
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work both independently and as part of a team
• Ability to work and thrive in a team environment, focused on achieving results

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