Director, Product Strategy & Development - Express Scripts Canada

Express Scripts Canada is looking for a Director, Product Strategy and Development to join our dynamic private payer solutions team.
The successful candidate will be responsible for building the long-term product strategic roadmap using disciplined business planning, creative product conceptualization and cross-company collaboration for execution. The role will report to the General Manager of Private Payor Solutions, and will be supported by cross-functional groups to ensure delivery of the approved strategy, roadmaps, and products.
You are known to have a natural ability to form strong working relationships with cross-functional teams, thrive in ambiguity and transform the complicated into simple and are comfortable working with all levels of the organization – including senior executives.
The scope of the role encompasses the following broad functions: opportunity assessment, financial modeling, decision support, market landscape assessment and program development. In addition, this role will lead the team of strategy and product advisors.
What You’ll Do

• Own and lead product and customer insight strategy that drives decisions that support our key strategic objectives in the 3-5 year product roadmap
• Develop use cases, opportunity assessments, financial models and other related business planning materials
• Create and update KPIs for product initiatives and supporting product delivery processes
• Analyze product performance and make data-driven recommendations for future enhancement or decommissioning of existing products
• Study and assess new markets, regulatory requirements, applications, products, and partners to determine what opportunities are available for new products and how they impact existing offering(s)
• Foster relationships with external stakeholders and potential strategic partners (start-ups and established health care innovators) to evolve opportunity analysis and product development. Where required, also support formalizing partnerships with external stakeholders through contract development and related due diligence activities.
• Determine appropriate metrics of success to systematically track and measure the impact of new products.
• Work with extended product delivery teams to drive initiatives that support our key strategic growth pillars. Create an environment that encourages new approaches, challenges the status quo and inspires creativity.
• Conduct competitive analysis and research; continuously collect data from inside and outside sources and use this information to adapt and inform product strategy and direction
• Develop/enhance standardized processes to ensure we are optimizing our efforts across the team
• Collaborate with Project Management Office to ensure quality end-to-end product delivery is maintained
• Lead analysis and negotiations surrounding strategic business initiatives
• Measure success with KPIs that include operational efficiencies, platform adoption, customer journey impact, and stability
• Partner with sales and marketing teams to create effective positioning, messaging, and go-to-market strategies
• Anticipate and influence trends to ensure a competitive advantage in meeting customer needs.

What You Bring

• Strong professional presence, oral, written and presentation skills, including facilitation of meetings where excellent verbal, presentation and written communication skills is a must; ; strong creation and delivery of succinct presentations to executive leaders
• You take a 360-degree view of product management which includes operational readiness like customer support, product ops, analytics and track the impact on key metrics.
• Track record of collaboration and influence when working in cross-functional teams, ability to resolve tensions, lead, and foster collaborative relationships, engage and inspire the right outcome through partnerships and mutual respect
• Previous health benefit management or group health insurance industry experience is preferred
• Effective negotiation skills
• Data-driven approach with advanced analytical, critical thinking and problem-solving skills with a sharp eye for quality and detail
• Experience managing financial reporting and understanding how the numbers tie to the business operations
• You are capable of listening to and interpreting stakeholder feedback to develop new business processes and identify business issues and/or objectives
• 5+ years of experience as a Product Manager or Product Owner; previous experience in Program Management and project management is an asset.
• Resourceful and willing learner who proactively researches solutions to business challenges
• An experienced leader and team mentor, focused on being supportive of your team and developing strong leaders

Great-to-haves

• University degree in Business and/or a similar discipline; MBA or Product Manager certification
• Experience with Business Casing and KPI Scorecard Development
• Bilingual in English and French
• Knowledge in financial analysis and modeling; ability to build financial business cases for the purpose of providing recommendations and hi-lighting financial implications

NOTE: Internal candidates should apply before June 29, 2023.
Express Scripts Canada Is a Cigna Company
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.
About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process, please email: [email protected] Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.