23-058 Senior Desktop Engineer

We are requesting resumes for the following position: Senior Desktop Engineer

Resume Due Date: Wednesday July 5th, 2023

Number of Vacancies: 1

Duration: 1 year

Location: 889 Brock Road, Pickering

Hours: up to 35 hours a week

Job Overview

The Senior Desktop Engineer will be an individual contributor supporting the IT Field Services team in identifying, creating, implementing, and training staff members on standards required to ensure effective support of the desktop and end point production environment. As an expert in their field the Senior Desktop Engineer will collaborate with cross functional teams to develop a support model for all desktop and deskside service delivery including Tier 1, Tier 2, Tier 3 and remote support, printing, audio/visual equipment, networks, infrastructure support and other IT equipment used in the field. This includes the development of SLAs and OLAs which meet the needs of customer across all OPG sites. Specific deliverables include:

• Fit-gap assessment on the current state and future state.
• Implement all short-term wins, including formal documentation, employee training and SLA/OLA implementation.
• Recommendations of short term, medium term, and long-term priorities to begin closing the gap.

Qualifications

• 7+ years of progressive experience in desktop, deskside and end point support across multiple locations and with multiple platforms
• CompTIA, HDI and Microsoft certifications considered an asset.
• ITIL V4 Certification required
• 3+ years of project experience
• Bachelor’s degree or college diploma in information technology or relevant field

#MON #NUC