System Support Analyst Jobs

Miipe is a dynamic organization that fosters creativity and growth. We offer opportunities to learn and challenge yourself in a fast paced software consulting firm, working alongside large Fortune 500 clients in a myriad of industries, such as banking, telecommunications, insurance, utilities and technology.

As a leader in our field, we are rapidly growing and looking for bright and talented individuals to join our team. In addition to working with great people in a supportive work culture, we offer competitive compensation, a comprehensive benefits package, and a company culture that values each member and encourages professional growth and development.

If you are interested in working for an innovative and dynamic organization, then Miipe is the right place for you!

We are currently seeking for a System Support Analyst (x2) to join our team.

Job Responsibilities:

Will often act as a team lead to other systems support analysts, will typically be a level of escalation and will be responsible for providing technical support and maintenance for our organization's crown jewel application built on IBM Business Automation Workflow (BAW) or Business Process Manager (BPM) platforms.

• Application Support: Provide effective and timely technical support to users of the IBM BAW/BPM application. Troubleshoot and resolve issues related to application functionality, configuration, and performance.

• Set goals and objectives with appropriate KPI’s with your team

• Support and mentor team members

• Incident Management: Manage and prioritize incoming support requests through the incident management system. Investigate and diagnose reported problems, and work towards timely resolution. Escalate critical issues to appropriate teams or vendors when necessary.

• Root Cause Analysis: Perform root cause analysis for recurring issues and identify opportunities for improvement. Propose and implement preventive measures to minimize future incidents.

• Change Management: Collaborate with development and release management teams to ensure smooth deployment of application updates and enhancements. Participate in change management processes to minimize disruption to the production environment.

• Documentation and Knowledge Sharing: Maintain accurate and up-to-date documentation related to the application support processes, known issues, and resolutions. Contribute to the knowledge base to facilitate self-service troubleshooting for end-users.

• Agile Development: Work in an Agile development environment, collaborating closely with cross-functional teams to support continuous integration, delivery, and improvement of the IBM BAW/BPM application. Participate in Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives.

• Stakeholder Communication: Communicate effectively with internal stakeholders, including business users, development teams, and management, to provide updates on support activities, issue resolution, and service level agreements.

• Performance Monitoring and Optimization: Monitor application performance metrics, identify bottlenecks, and propose performance optimization strategies. Work with infrastructure teams to ensure the application environment meets performance requirements.

Required Qualification:

• Preferred University degree (Bachelors) in Computer Science or a similar nature
• A minimum of 5 years experience in a system support analyst role managing large, complex, multi system solutions end to end

Hybrid opportunity (3 days from the office)

How to Apply:

Please send your resume in confidence through the job posting.

Due to high volume of applications, only qualified candidates will be contacted.

Applications will not be acknowledged in writing.

Following the advice of Canadian health authorities, to mitigate the risk of potential spread of COVID-19 and support social distancing, initial interviews will be conducted via video conferencing.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Miipe strives to ensure that all recruiting processes are non-discriminatory and barrier-free. If you require any accommodation, please advise the Recruiter in advance of attending the interview.

At Miipe, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Miipe is committed to having accessible recruitment practices for all of our job candidates.

Miipe is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion or faith, sex, national origin, sexual orientation, age, citizenship, marital status, disability, family status, same sex partnership status, record of offences, receipt of public assistance, gender identity or veteran status. If you require accommodation at any stage throughout the recruitment process, please let us know.