Technical Support Analyst, Hardware - Tangerine

Requisition ID: 176584

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What You Will Be Doing

• Administration and maintenance for all internal services that require Single-Sign-On (SSO);
• Build, maintain, decommission, and hardening of Windows server hardware and operating system based on corporate compliance and hardening guideline via the combination of SCCM, VSphere, Remote Desktop, and SCOM for ongoing alerts;
• Participate in annual Disaster Recovery exercise and make sure servers located in both primary and secondary datacenter are ready in DR scenario;
• Maintain servers in both Tangerine data center locations as primary and secondary sites to restore core banking services, including all banking systems and contact centers uptime to ensure Windows/Linux Server disaster recovery and contingency plans to ensure rapid recovery of systems in the event of an emergency of disaster;
• Provide second-level support for all desktop hardware and software for all Tangerine sites;
• Build, maintain, decommission, and hardening of Linux server hardware and operating system based on corporate compliance and hardening guidelines using Ansible Tower, Satellite, Puppet, Vsphere, and Zabbix for ongoing alerts;
• Provide ongoing Windows/Linux server hardening on new or existing servers based on server hardening guidelines, maintain regular base image updates, ongoing hardening for any new compliance requirement, and daily monitoring to meet or exceed the Security Risk Index level;
• Provide deployment, administration, maintenance, and technical support of VMware ESXi, SRM, VRA, and Horizon platforms to provide Tangerine Contact Center infrastructure in order to allow agents to work remotely and in the office seamlessly;
• We'd Love To Work With You If You Have
• Provide support and transition from on-prem server environment to Cloud base environment, including GCP, AWS, and MS Azure;
• Provide ongoing vulnerability management to follow corporate compliance and vulnerability scan standard, as well as an ongoing security patch to mitigate vulnerability risk on all Windows and Linux servers, including vendor appliances and the VMware platform;
• Be available outside normal business hours to handle support issues

DO YOU HAVE THE SKILLS THAT WILL ENABLE YOU TO SUCCEED IN THIS ROLE.

• In-depth knowledge of and working experience with related protocols (TCP/IP, SMTP, HTTP, SFTP, TELNET, DNS, DHCP and SNMP etc.)
• Working knowledge and hands-on working experience with Microsoft System Center, Red Hat, and VMware suite of products.
• Solid troubleshooting abilities, both proactive and reactive
• Hands-on knowledge of authentication products for Linux and Windows Server environments, Microsoft Active Directory, and Red Hat IDM.
• 3+ years of demonstrated hands-on experience in system administration supporting a large-scale, mission-critical enterprise infrastructure
• Strong knowledge of HP server hardware (NIC, RAID, SCSI), including HP OneView and iLo
• Working knowledge of routing, VPN, firewall, and system security

What's In It For You

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.

Location(s): Canada : Ontario : Toronto
At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.