Application Support Analyst Jobs

*****For a TOP5 Bank in Canada!*****

Role: Application Support Analyst (*Financial Industry)

Role Type: ASAP until 10/31/2023 + Extensions!

Pay Rate: $60-70 per hour INC (Incorporated)

Working Structure: Hybrid - 1 day a week to office in Toronto, Downtown

Scheduled Hours: Standard 37.5 hrs/week (Possible OT – on call on a rotation basis once every 3-4 weeks)

Typical Day in Role:

• The incumbent is responsible for the maintenance, support and change control of Bank's digital channel operations. She/he will part of a team of that will be responsible for incident/problem management of Scotia Online brokerage, Mobile brokerage and related production change activities. The incumbent will perform a liaison role and ongoing interaction between various units including, but not limited to:

o Canadian Banking;

o Scotia Digital

o Technology partners;

o Customer facing staff:

o QA departments

o Vendors

o Product groups

o Business lines

• This position will be focused on leadership, building knowledge base, managing various vendor relationships and the customer impact associated with scheduled and unscheduled production events. Please be aware that on a rotation basis, there will be responsibilities outside of traditional working hours and compensation will be provided.

• Direct day-to-day activities in a manner consistent with our risk culture and the relevant risk appetite statement

• Create an environment in which your team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to risk and compliance

• Willingness to work outside of the traditional work week and requires continual shifting of priorities. The role requires attention after hours and on call support

• Assist in the development of processes designed to report, analyze and resolve problems with the objective of mitigating the associated operational, reputational, financial, and regulatory risks.

• Demonstrate leadership abilities and collaborate effectively with various technology and product partners.

• Be curious as the skill set and product knowledge will be ever evolving

• Must be flexible to adapt to a dynamic environment, balance simultaneous priorities and make quick and sound decisions under pressure

Candidate Requirements/Must-Have skills:

1) 5+ years’ experience as an Application Support Analyst within FI

2) 5+ years’ experience doing incident management with system diagnosis tools e.g., Dynatrace, Splunk, Thousandeyes (impact, root cause analysis)

3) 5+ years’ experience writing SQL queries

4) 5+ years’ combined experience with enterprise collaboration tools such as JIRA, Service Now, Confluence (please list which)

5) Ability to work on call on a rotation basis – on weekends/evenings

Nice-To-Have Skills:

• Experience within Wealth Management / Capital Markets an asset

• Problem management experience/SRE experience

• ITIL certification an asset

• Completion of the Canadian Securities Course an asset