System Support Analyst Jobs

Position: System Support Analyst

Location: Richmond, BC, V7B 0A4

Duration:6 Months

Job Type: Contract

Work Type: Onsite

Language: English

Shift Hours: Rotating shifts 7 x 24 x 365 including Stat Holidays

Pay rate: $31-$31/hr

:

• Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Responsible for monitoring the network to ensure network availability to all system users.

Education/Experience.

• 2 to 4 years of experience is required.
• An associate degree in a computer-related field is required.
• Bachelor's degree in computer science preferred.

Skills and Competencies:

• Must be well versed in MS Windows, MS Office
• Verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills.
• ITIL Foundations Certification would be an asset
• CompTIA A+ and Network + Certification would be an asset
• Ability to work independently and manage one time.
• Minimum 4 Years Experience
• Ability to identify, interpret and evaluate system and network requirements.
• Must have PC and Tablet skills
• Knowledge of computer hardware and software as it related to LAN/WAN.

Major Job Duties and Responsibilities:

• Must have PC and Tablet skills
• Planned, coordinate, and implement network security measures to protect data, software, and hardware.
• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Perform data backups and disaster recovery operations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• ITIL Foundations Certification would be an asset to Incident Management Services in Manage the lifecycle of all incidents.
• Configure, monitor, and maintain email applications or virus protection software.
• Incident Coordination The Coordinator oversees incidents from the start of the incident to the restoration of normal service operation.
• Minimum 4 Years Experience
• The day-to-day work of airport administration, operations, airlines, corporate users, partners, vendors, or contractors.
• CompTIA A+ and Network + Certification would be an asset
• Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
• The movement of airplanes, passengers, and baggage; or
• Must be well versed in MS Windows, MS Office
• Perform other duties as assigned.

Incident Management Services

Manage the lifecycle of all incidents.

• The movement of airplanes, passengers, and baggage; or
• The day-to-day work of airport administration, operations, airlines, corporate users, partners, vendors, or contractors.

Incident Coordination

• The Coordinator oversees incidents from the start of the incident to the restoration of normal service operation.

Responsibilities:

• Must coordinate with the on-call Airport Authority IT Manager during Critical or High priority incidents (P1 or P2)
• Provides regular briefings on the incident status via email to the designated distribution groups
• Coordinates with the Service Desk to ensure proper recording of incidents
• Confirms that each incident is resolved, and that service is restored
• Incident briefing general and IT outage briefings
• Participates in incident reviews
• Contacts the on-call IT Manager or responsible IT Manager per the Escalations to On-Call IT
• Determines if an incident needs to be escalated according to the priority and severity of the issue
• Manager or responsible Manager during exception scenarios” section of the information
• Technology Incident Prioritization and Escalation Standards document Infrastructure Services Infrastructure refers to the combination of hardware, software, network resources and services require

Infrastructure Services

• Infrastructure refers to the combination of hardware, software, network resources and services required within the airport’s IT environment

Server and Storage

Servers

• Coordinate decommissioning of servers (physical and virtual) Exclusion: Linux VMs are exclusively supported by YVR-IT resources
• Create Virtual Machines (VMs)