Technical Support Analyst Jobs

Job Title: Tech Support Analyst

Duration: 6 Months (with possible extension)

Location: Richmond, BC (Airport)

Schedule: 4 AM to 8 PM 7 days a week 365 days a year including Stat Holidays

Description:

· Onsite NO ability to work from home PM role

· Rotating Shifts from 4 AM to 8 PM 7 days a week 365 days a year including Stat Holidays

· Preventative Maintenance Technicians Service Coverage Hours - 7/365 – 04:00-20:00

· Schedule is based on physical on-site presence at the Vancouver Airport, there is no working from home policy for this role

· Must have PC and Tablet skills

· Must be well versed in MS Windows, MS Office Non-Technical Maintenance Activities

· Perform a complete visual inspection of all components

· Wipe down and dust outside of all hardware (PC, Monitors, Peripherals, Printers, Content Displays, or Customer Self-Serve hardware)

· Wipe down and dust surrounding workstation/desk/counter

· Check all PC fans for functionality and vacuum/dust

· Check air vents for all other hardware and vacuum/dust

· Open and vacuum/dust printer components (ie: paper trays)

· Clean scanner bed with glass cleaner for printers with scan functionality

· Ensure all cabling is firmly connected and secured with appropriate cable management

· Ensure appropriate and visible asset labelling, which may include IT support contact information (re-label if necessary)

· Wipe LCD / Touchscreens with glass cleaner

· Check printer paper and toner levels (replace or restock as necessary)

· Ensure Content Displays are displaying the correct content Technical Maintenance Activities

· Calibrate and test touchscreens

· Verify display settings for Monitors, Touchscreens, and Content Displays

· Reboot PC and confirm network connectivity

· Launch and test Common Use or Critical applications to ensure functionality

· Upgrade firmware/software as necessary

· Replace or repair damaged hardware

· Raise tickets for Break/Fix or Level 2/3 assistance for any discovered issue requiring additional support.

· Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

· Test and image desktops and laptops.

· Maintain, analyze, and troubleshoot, software and computer peripherals.

· Ability to setup, configure and add all hardware.

· Assist Corporate Desk Side Support technicians with large IMAC’s.

· Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

· Provide technical support to end users via telephone.

· Back up and burn end user data.

· Assist in developing and documenting improvements to current processes.

· Assist coworkers in resolution of end users technical issues.

· Assist coworkers in the execution of established processes and escalations.

· Test, image and clean PC’s, laptop, monitors, printers, and other related hardware.

Education/Experience:

· High School Diploma or GED required.

· 2 to 4 years of hands – on technical knowledge of laptop and desktop design and software installation required.

Skills and Competencies:

· Familiar with standard concepts, practices, and procedures within a particular field.

· Relies on limited experience and judgment to plan and accomplish goals.

· Possess 1 to 2 years experience in a break/fix environment.

· Able to lift and palletize heavy equipment. (PC’s, monitors, printers.)

· Strong verbal and written communication skills.

· A certain degree of creativity and latitude is required.