Field Technical Service Analyst (X2)

Field Technical Service Analyst

6-month contract

On-site in Victoria

Deliverables

• Create, maintain and administer computing device images and software installations and configurations;
• Provide technical support to the end-user community;
• Perform preventative maintenance tasks resolving technical issues;
• Support and manage current standards for hardware and software

Technical Skills

• Degree or diploma in Computer Systems or an IT related discipline; Experience and significant on the job experience in Information Technology;
• Demonstrated experience in image creation, maintenance, deployment and support in an Information Technology organization;
• Demonstrated experience building, maintaining and providing support for Windows desktop environments, maintaining and supporting Active Directory, Group Policy and DFS Desktop structures, in an Information Technology organization
• Experience installing and maintaining end-user device configurations.

Soft Skills

Proven commitment to quality;

• Ability to research and come up with solutions to issues/problems and makes recommendations for continuous improvement;
• Ability to understand business needs, delivering prompt, efficient, quality service, anticipates, identifies end user needs; drives toward results and ensures high-quality standards are met.
• Ability to identify and serve internal and external customers consistently, achieving a high level of customer satisfaction through assessing needs, establishing goals and resolving technical issues;
• Must be organized and able to thrive in a fast-paced environment;
• Strong written and verbal communications skills.
• Demonstrated ability to analyze problems systematically, organize information, identify key factors, identify underlying causes and generate solutions;
• Ability to effectively establish on-going working relationships with team members and customers at all levels;

Team Environment

The individual will work on the Field Technical Services team, working on sustainment and operating activities.