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Customer Technical Service Analyst Jobs

Technical Customer Service Supervisor
By Essential HR Canada At St. Catharines, Ontario, Canada
A minimum of 2 years of work experience in a customer service setting or demonstrable skill and experience acquired through education
Stay certified and up-to-date in CRM software (Ticket Management).
Work with customers to facilitate their onboarding onto Geotab, including vehicle list management, user list setup, groups, and integrations.
Assist the Sales Team in accurately quoting clients on their fleet by ensuring hardware requirements are met using internal forms.
Coach team members to improve their service skills.
Complete any required certifications from suppliers and ensure internal team members are certified/re-certified as needed.
Technical Business Analyst-Customer Onboarding
By Moneris At Toronto, Ontario, Canada
Great handle on project management & support.
Review and develop system architecture designs. Interface between partners, data source owners and application developers to establish requirements and use cases.
Work with Product Owners and Business representatives to understand requirements, create stories and specs and groom developers and QAs accordingly.
Manage incoming support tickets that support us (missing communications, incorrect data, etc).
Experience in working with SQL and NoSQL tools.
Experience with system architecture, data platforms and design.
Customer Service Evaluation Analyst
By Hey Recruiter At Canada
Excellent observation skills and exceptional attention to detail
Time Commitment: 1-2 hours per task
Up to 3 tasks available weekly
Ability to maintain strict confidentiality
Aptitude for following directions and memorizing scenarios
Join our team today and become a valued member of our Customer Service Evaluation Analysts.
Field Technical Service Analyst (X2)
By Benchmark Recruitment At Victoria, British Columbia, Canada
Support and manage current standards for hardware and software
Degree or diploma in Computer Systems or an IT related discipline; Experience and significant on the job experience in Information Technology;
Demonstrated experience in image creation, maintenance, deployment and support in an Information Technology organization;
Experience installing and maintaining end-user device configurations.
Strong written and verbal communications skills.
Provide technical support to the end-user community;
Customer Service Analyst Jobs
By Deoleo At North York, Ontario, Canada

We are in need of a Customer Service Analyst with s solid background in order fulfillment and management, inventory control and customer service. Ideally this candidate has experience working in the ...

Customer Service Analyst Jobs
By Ferrero At Toronto, Ontario, Canada
Experience in Customer Service in corporate environment, food, FMCG industry
Experience working with SAP, BI reporting tool, for at least 1 year (VA, VL,VF modules)
Experience working with carriers, pre-booking of appointments, follow-up POD request from carrier websites & tracking of sales orders
Advance Excel skills is an asset
EDI knowledge is an Asset (850-856-810-860 documents)
Links closely with Sales, demand planning and customer development to identifying gaps for seamless order execution.
Technical Customer Service Representatvie
By PBS Systems At Calgary, Alberta, Canada
Achieve relevant certification in line with department needs and requirements
Effective time management and organization
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and the supporting Infrastructure
Previous customer service or dealership experience will be considered an asset
High School Diploma required, relevant certification or post-secondary diploma preferred
Technical Customer Service Manager
By Continental At Mississauga, Ontario, Canada

Job Description This position assumes overall responsibility of the Customer Service processes (PLT & Truck) for Continental Tire Canada within the market: Ensure appropriate resolution of all ...

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Customer Technical Service Analyst to join our team! You will be responsible for providing technical support to customers, troubleshooting and resolving customer issues, and helping to ensure customer satisfaction. If you have a passion for customer service and a knack for problem-solving, this could be the perfect job for you!

A Customer Technical Service Analyst is responsible for providing technical support to customers. They are responsible for troubleshooting customer issues, providing technical advice, and helping customers understand how to use a product or service. They must have excellent communication skills and be able to explain technical concepts in a way that is easy to understand. To become a Customer Technical Service Analyst, you will need to have a strong technical background and experience in customer service. You should also have a good understanding of the products and services you are supporting. Additionally, you should have excellent communication and problem-solving skills.

The skills required for a Customer Technical Service Analyst include:

• Technical knowledge and experience
• Excellent customer service skills
• Ability to troubleshoot and solve customer issues
• Ability to explain technical concepts in a way that is easy to understand
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team

The knowledge required for a Customer Technical Service Analyst includes:

• Knowledge of customer service principles and practices
• Knowledge of the products and services being supported
• Knowledge of computer systems and software
• Knowledge of troubleshooting techniques
• Knowledge of customer service software

The responsibilities of a Customer Technical Service Analyst include:

• Responding to customer inquiries and providing technical support
• Troubleshooting customer issues and providing solutions
• Explaining technical concepts in a way that is easy to understand
• Updating customer records and tracking customer interactions
• Identifying customer needs and providing appropriate solutions
• Assisting customers with product or service setup and installation

The experience required for a Customer Technical Service Analyst includes:

• Experience in customer service
• Experience in technical support
• Experience in troubleshooting customer issues
• Experience in explaining technical concepts
• Experience in using customer service software

The qualifications required for a Customer Technical Service Analyst include:

• A bachelor’s degree in computer science, information technology, or a related field
• Certification in customer service or technical support
• Experience in customer service or technical support

The tools that help Customer Technical Service Analyst work better include:

• Customer service software
• Knowledge base software
• Remote access software
• Troubleshooting software
• Communication tools

Good tips to help Customer Technical Service Analyst do more effectively include:

• Listen carefully to customer inquiries and ask questions to clarify the issue
• Provide clear and concise instructions to customers
• Stay up to date on the latest products and services
• Follow up with customers to ensure their issue has been resolved
• Document customer interactions and update customer records

Common Customer Technical Service Analyst interview questions include:

• What experience do you have in customer service?
• What experience do you have in technical support?
• How do you handle difficult customer situations?
• What techniques do you use to troubleshoot customer issues?
• How do you explain technical concepts to customers?