Account Manager (Field Service)

Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Essential Job Duties And Responsibilities

• Provide on-site technical support directly to customers of Nordson Adhesive Dispensing Systems.
• Follows all Nordson policies & procedures.
• In coordination with the Application Specialist, meet or exceed yearly assigned sales budget for the assigned territory.
• Work with the Customer Service Team to resolve any parts delivery delays, parts expedite requests, warranty parts order, returns, etc.
• Perform other duties as assigned.
• Communicate with Application Specialist, Inside Sales, and Customer Service to maximize sales opportunities of Nordson Adhesive systems and parts to customers within the assigned territory.
• Maintain personal appearance, tools, company laptop, company cell phone, and company vehicle in line with corporate image.
• Support may be in the form of start-up assistance, preventative maintenance, troubleshooting, repair, and training.
• Advises Regional Sales Manager of all field trials or installation requirements that need assistance from other Nordson Resources (Application Engineering, Field Specialists, etc).
• Upsell customers on new technologies to improve their operations and efficiency.
• Create and provide spare part quotations to customers.
• Prepare and promptly submit all administrative and technical reports using SAP C4C.
• Performing onsite inspections of customers’ existing equipment and then promote/sell parts and service to improve the customers operation. Also uploads customer install base data information in our database via SAP C4C.
• Advises Regional Sales Manager of new markets, changes in existing markets, competitor activities (prices and product changes), and need for new or redesigned products and applications.

Education And Experience Requirements

• College Diploma in a Technical Program or equivalent.
• 3 or more years of industrial field service-related experience.

Skills And Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Comfortable with upselling customers on new products and technologies.
• Comfortable and familiar with using common tools and equipment (i.e. Multi-Meter).
• Home office space.
• Strong mechanical and electrical knowledge/understanding.
• Good knowledge of pneumatic & hydraulic systems/components.
• Effective oral and written communication skills.
• Good computer knowledge: MS Office, MS Teams, etc.
• Ability to read and understand manuals, parts lists, component drawings, dimensional drawings, hydraulic & pneumatic schematics, electrical schematics, and wiring diagrams.
• Willingness to learn & understand new equipment, technologies, and processes.
• Comfortable working onsite with tools to assist customers.

Working Conditions

Working conditions will vary based on the location and nature of the customer. Working conditions are those typical to light and heavy industrial settings and will include moderate to high noise levels and temperature extremes.

Physical Demands

While performing assigned duties, the Account Manager is regularly required to stand for an extended amount of time, walk, climb steps, cross roller conveyors, and reach with hands and arms while wearing personal protective apparel required for the manufacturing location. The Account Manager must carry the required tools needed to complete the task. An Account Manager must be able to lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception.

Travel Required

75% daily travel within assigned geographic territory with the potential of 1 to 2 overnight stays per month

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law.

All employment offers are contingent upon successful completion of our pre-employment driving, screening and background/criminal check, consistent with applicable laws.