Field Service Representative - Victoria, Bc

About The Role – You Will

• Repairs, maintains, troubleshoots and service electric buses and charges using skills and tools that range from advanced computer diagnostics to basic mechanical tools; communicate and document solutions to non-technical parties.
• Monitors subcontractors work to ensure quality and timeliness of completion.
• Provides development input and continuous improvements to the team’s field service software and tools.
• Maintain detailed and timely paperwork and documentation for repairs and installations; manage field inventory of parts and tools.
• Handles launch of new buses and charging systems.
• Maintain excellent communication with customers and property staff; hands-on training of customer operators and technicians.
• Performs other duties as assigned by management.

About Our Group

• As strategic partners, the Customer Service team strives to ensure that our values, culture and engagement always allow us do great things for our company.
• You will report to the Director, Field Service West and collaborate with other Proterra Powered and Service team members located at our headquarters in Burlingame, CA and manufacturing facilities in Greenville, SC and Los Angeles, CA.
• We work collaboratively to build strong relationships with our clients, partners, and own team.
• We strive to provide the highest level service and support to our clients each and every day.
• We treat each other with respect……and always try to have a little fun every day!
• This position will be part of the Greenville based Customer Service team that supports Proterra’s Manufacturing and Engineering operations.

About You

• Strong time management and organizational skills.
• Sound judgment and problem-solving and analytical skills.
• Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
• Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization; works independently with limited supervision.
• Excellent English communication skills.
• Customer-focused attitude, with high level of professionalism and discretion.
• Detail-oriented, resourceful and diligent.

Your Experience Includes

• General knowledge of bus, automotive and/or other vehicle systems.
• Environmental Demands:
• Ability to work in manufacturing environment with extreme heat and cold conditions.
• Able to walk, stand, crouch, bench, kneel, lift, carry and reach as needed in large and tight spaces.
• Physical Demands:
• Lifting up to 25 pounds and occasionally 50 pounds.
• Works with irritant chemicals, gases, etc.
• May work various shifts as needed; may be requested to travel to different locations.
• Hands-on experience in either electrical, mechanical or other related filed service experience.
• Wear protective clothing or respiratory protective equipment.
• Good driving record demonstrating ability to safely operate company/customer vehicle.
• Experience with electrical troubleshooting, mechanical troubleshooting, hands-on training and mentoring.
• 2+ years’ experience of directly related work.
• Experience with interacting and communicating with customers.
• High School Diploma or equivalent.
• Intermediate level computer proficiency (including Microsoft Applications)
• Manual dexterity with occasional repetitive finger motion.
• Commercial Driver’s License or ability to obtain
• Good eye/hand coordination and ability to identify color variations, depth perceptions and close or distance visual items.

You Might Also Have

• ASE or other certification.
• Associate’s Degree or higher in an applicable technical field.

Location: based in Greenville, SC (initial job training will be done in Greenville, SC and at other

locations).

Travel: 50% - 80% travel local, out of state.

Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).

Please copy and paste this link into your browser for e-verification: http://www.uscis.gov/portal/site/uscis/menuitem.eb1d4c2a3e5b9ac89243c6a7543f6d1a/?vgnextoid=d6f988e60a405110VgnVCM1000004718190aRCRD&vgnextchannel=d6f988e60a405110VgnVCM1000004718190aRCRD