Field Service Engineer Jobs

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

Installs and optimizes hardware/software/network products and configurations at customer sites.

Diagnoses and resolves product performance problems.

Performs maintenance and repair services.

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.

Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

Qualifications

• Experience with Agilent solutions is desired but not essential.
• Bachelor's or Master's Degree or equivalent within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar, or relevant work experience.
• Experience with troubleshooting and problem solving.
• You enjoy travelling and visiting customers.
• Verbal and written communication is clear, respectful and timely.
• 5-10 years experience with LCMS (e.g. TQ, QTOF), in a similar position or experience as an end user

Agilent employees in this customer-facing role in the U.S. (including Puerto Rico) and Canada are required to be fully vaccinated against COVID-19 and comply with any additional applicable customer health and safety requirements (e.g., COVID-19 boosters, testing, etc.), unless an approved exemption has been granted by Agilent for a medical reason or sincerely held religious belief, or because the employee is otherwise exempt under applicable law. Other Agilent employees may be required to be vaccinated against COVID-19 in accordance with applicable law.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please see all of our notices for EEO below.

Option to Work Remote

Yes

Travel Required

25% of the Time

Shift

Day

Duration

No End Date

Job Function

Services & Support