Passenger Service Agent Jobs

Company Horizon Air
The Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary
The Passenger Service Agent is responsible for assisting guests with travel needs by responding to guest inquiries and resolving complaints, and performing various tasks in baggage, ticketing, check-in and boarding flights. This is a union represented position.
Key Duties

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights).
• Assists with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage.
• Ensure cabin accommodations.
• Process and secure guest luggage. Enters and maintains delayed or damaged luggage claims using a data entry system.
• Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Performs other duties as assigned.

Required
Job-Specific Experience, Education & Skills

• Ability to consistently lift 23 kilograms.
• Minimum age of 18.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to participate in paid training that may require overnight travel.  
• Ability to perform basic mathematics.
• Must be authorized to work in Canada.
• Ability to obtain and maintain a valid passport allowing unrestricted travel to and from the U.S. at the time of applying.
• Ability to learn and operate a computerized reservation system.
• Must be able to stand for long periods of time.
• High school diploma or equivalent.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to communicate in English.
• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Typing speed of at least 25 WPM.

Preferred

• A minimum of 1 year of customer service or community service experience.

Airport SIDA Badge Requirements
Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Starting Rate
CAD $18.01/Hr.
Apply by 7:00 PM Pacific Time on 6/14/2023
Employment Type Casual
FLSA Status International
Regular/Temporary Regular
Requisition ID 2023-10763
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.