General Manager, Park Royal Swim

Who We Are
We are a fast-growing leader in children’s programming who offer high-quality bike and swim lessons across North America.
Our mission
We inspire kids to believe in themselves.
Why you’ll love working at Pedalheads
Growth
Pedalheads has 170+ locations in 40+ cities with 2000+ amazing staff who get to teach 70,000+ children every year. Pedalheads has grown more than 50% over the past 2 years while maintaining a “love what you do” culture with considerable flexibility and opportunity for professional growth.
Culture
Our people consistently attribute their love of working at Pedalheads to the culture and team. We’re all about creating a supportive, energizing team environment with fun, friendly and driven people.
Opportunity
We are passionate about developing our people and teams to their highest potential, with a high value on trust and empowerment. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.
Purpose
By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there.
The Role
We are looking for a lively, energetic person who thrives in a fast-paced environment and lives for multitasking. You love interacting with people, making conversations with ease, and is committed to knowing every customer by name. You are a people leader who creates a playful work environment whilst being able to hold your people accountable.
Your Responsibilities
In addition to sharing your ideas on how we can grow, learn and build in this role, you’ll also be responsible for:
Business Operations

• Ensures that procedures and safety standards are being followed and upheld.
• Ensures strategic plans are implemented to reach company KPI’s
• Ensures profitability of Park Royal by achieving financial and performance targets
• Runs a well-run business, establishing a welcoming family focused environment

Leadership

• Recruits, mentors, and develops swim staff through a nurturing environment where they can excel through encouragement and empowerment
• Ensures swim staff are adhering to high quality teaching methods and providing an overall fun experience for campers
• Provides leadership, direction, and support to the Park Royal team

Program Development

• Works collaboratively with the Marketing Department to successfully implement Marketing initiatives to grow registrations and business
• Seek new strategic growth opportunities for daytime programs
• Grows revenue by driving sales and business results through premium customer experience, employee relation, and detail-oriented operations.
• Acts as a trusted communicator, staying informed on program offerings, policies, and changes, and ensuring all key information is shared with your team and applied at the facility
• Supports the building of relationships within the communities and leverage these relationships to promote growth of the Pedalheads brand 

Customer Service

• Analyzes performance in quality and efficiency, and drive improvements to meet strategic goals
• Provides excellent customer service and takes ownership of elevated customer issues, always aiming to find the best possible solutions, delivered in the best possible way.
• Reviews and analyzes customer satisfaction scores to identify patterns and trends, providing support and guidance to your team to act where required.

Skills, Knowledge And Experience
We believe that a great team is built on a collection of skills, knowledge and experiences and we consider all of this when we review your application:
Qualifications

• Must have a valid driver’s license
• A high proficiency with Microsoft Excel or similar spreadsheet software 
• A minimum of 5 years’ experience managing a team in an operations environment  
• A minimum of 5 years’ experience with customer service and customer relations   

Assets  

• An undergraduate degree in business, operations, management, or recreation 
• Previous experience with CRM
• Experience with ADP Workforce Now, scheduling, approving hours
• Experience in prospecting and/or sales  
• Experience working in recreation, children’s programming, hospitality, and/or restaurant industry
• Experience delivering training sessions to youth (17-24) 

Pay and Perks

• Annual professional development allowance;
• Salary and profit share package commensurate with your attributes. Finding the perfect person for this job is very important to us and we recognize the value in that;
• Support, including some paid time, for community responsibility/volunteering;
• Personalized benefits through our health and wellness program;
• We offer above average vacation entitlement to enjoy over the rest of the year, including an annual paid holiday closure;
• Growth and advancement.
• Annual staff trip/retreat for planning and year end celebrations. Previous trips include Mexico, Tucson and Las Vegas;
• Retirement benefits - RRSP matching program; (for US take out RRSP)

Application Process
To apply please submit your application online by Friday, July 21, 2023.
This is a truly amazing time for Pedalheads and we’re excited to be expanding our team and creating so much opportunity and growth for both our staff and the kids that come to our camps. Apply now and find out why Pedalheads people love what we do. 
Pedalheads is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone. We believe that our programs are enriched by the presence of many voices from a variety of racial, cultural and religious backgrounds, political beliefs, ages, sexual identities and orientation, socio-economic backgrounds and physical and cognitive abilities.
We welcome applications from individuals of all identities and backgrounds. If you face any barriers to employment or require financial assistance or other accommodation during the recruitment and/or employment process, please feel free to contact the People and Culture team in confidence.