Service Supervisor - Victoria

What To Expect
Tesla’s Service Shop Supervisors are the leaders of our service shop floor teams. In this role, you will be responsible for leading an engaged team of technicians while delivering an impeccable service experience through driving excellent results and delivering operational efficiency in our service centers.
What You’ll Do

• Partner with Service Manager to scale and grow the service production team in support of company targets.
• Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources.
• Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service center and overall service organization.
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team.
• Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet service needs and to ensure vacation and other time off consistent with company policies.
• Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals. Maintain appropriate shop records and inventories. Manage the smooth flow of work through the service center.
• Monitor to ensure that all employees comply with safety regulations and the service center's safety program.
• Partner with Service Manager and other key stakeholders to establish targets for quality, speed and cost in line with customer and business needs.
• Perform other duties as assigned by the Service Manager.
• Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality.
• Lead, coach and develop a highly engaged team of technicians.

What You’ll Bring

• One to three years of industrial supervisory or similar leadership experience preferred.
• Good computer skills, experience with Microsoft Office a must.
• Ability to lead group root cause problem solving activities and rapidly develop countermeasures
• Prior leadership experience in a service-focused industry preferred. Automotive expertise not required.
• Excellent interpersonal and communication skills.
• Able to manage multiple tasks with competing priorities, establish and achieve goals.
• Ability to meet deadlines and be accountable for quality / quantity.
• Associates or B.S. degree or equivalent preferred.
• Able to work a flexible schedule, including weekday and weekend overtime.
• Able to effectively interact with customers as required

Compensation And Benefits
Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.
Full-time Employee Benefits
As a full-time Tesla employee, you will receive:

Full benefits from day 1 for you and your eligible dependents

Extended Health Insurance (including osteopath, psychologist, and acupuncturist)

Vision & Dental Insurance

Company paid Life, AD&D, short-term and long-term disability

Group Registered Retirement Savings Plan (RRSP)

Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays

Back-up childcare and employee discounts

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