Public Safety Officer - Yvr International Airport

Securiguard is committed to building a facilitative environment of respect and personal growth for all of our staff. We support this commitment with highly competitive compensation and benefits, comprehensive training, reliable equipment and supportive supervision as well as great opportunities for advancement, community involvement and work/life balance practices.

Currently we are accepting applications for the position of Public Safety Officer at the Vancouver International Airport.

Job Summary

The Public Safety Officer (PSO) role is dedicated to supporting public safety concerns at YVR - 24 hours a day, seven days a week. The PSO is responsible for surveying the public areas for security and safety issues. These areas include (but are not limited to) the International Terminal Building (ITB), the Domestic Terminal Building (DTB), curbside areas, plus Canada Line and the various parking areas.

You will perform the task of maintaining a safe and smooth running of the daily operation at Vancouver International Airport, the PSO is required to remain calm and respectful manner and when necessary use negotiation skills to de-escalation to solve conflicts with non-physical intervention.

Job Duties

• Enlist, when necessary, the assistance of the RCMP when faced with a potential endangerment to the security and safety of customers or employees. This may include assault, theft, threatening behavior, loud and abusive language, or public nuisance.
• In accordance with the Trespass Notice Program, remove persons from the Airport property who are engaging in activities that are determined to be prohibited by the YVR Airport Authority. These activities include, but are not limited to: solicitation, loitering, causing a disturbance, vagrancy. Issue Trespass Notices or verbal warnings as required.
• Utilize negotiation skills and judgments to de-escalate situations, always maintaining non-physical intervention.
• Be responsible for day to day operation of the Airport Watch Program
• Provide ongoing security risk and threat assessments, and report potential risks or concerns to the day of operations staff.
• Conduct regular patrols of all public areas of the ITB and DTB, in constant search for trespassers, vagrants, and individuals suspected of criminal activity.
• Report unattended baggage to the Security Operations Centre (SOC), secure the area if required, and then await the assistance of a Securiguard patroller.
• Respond to operational requirements as dispatched by the Airport Operations Centre (YVR Ops) or the Security Operations Centre (SOC), including but not limited to: vagrants, intoxicated individuals, public disturbances.
• Identify and remedy potentially unsafe situations and communicate such events and resolution to the YVR Operations Centre.
• Assist the Terminal Duty Officer (TDO) in responding, when directed, to situations including but not limited to: washroom alarms, medical calls, intoxicated individuals and security breaches.
• Proactively seek out and address the concerns of passengers in need of assistance. Provide timely intervention, sound analysis, and conflict resolution skills to achieve customer care.
• Communicate incidents and issues in a timely matter, if there is potential to negatively impact normal airport operations. This may include congestion involving passenger queuing at check-in counters, congestion at security points, or building maintenance issues
• Attend to incidents post-security only when requested by SOC, by the Security Supervisor, or YVR Ops.
• Monitor public area retail stores for suspicious activities and report specifics to the Operations Centre.

About Us

At Securiguard we are proud to of our award-winning corporate culture, as 2021 Winners of the Waterstone Awards for Canada's Most Admired Corporate Culture, 2021 Silver Finalists in the HR Awards for Excellence in Diversity & Inclusion, and recognized by Forbes this year as one of Canada's Best Employers. To learn more about us and our career paths, please visit: www.securiguard.com/careers-and-training/