Sales Support (Airlines) - Goose Bay Airport

Hiring for Sales Support who will be accountable for handling the daily operations of the sales support function; responsible for supporting the sales team by handling administrative tasks related to the sale of airline tickets, managing customer inquiries, and ensuring a high level of customer satisfaction

Key Responsibilities

• Answer to customer inquiries, schedule meetings, and sales appointments, and follow up with customers
• Monitor airline ticket sales trends and provide feedback to the sales team on market conditions and opportunities for growth
• Assist in the promotion and sale of airline tickets to meet departmental sales goals
• Assist with the preparation of sales presentations and proposals for potential customers
• Ensure that any escalations from agencies, sales and distribution, corporate and internal departments are attended to and resolved as per SOP
• Manage incoming calls and emails, directing inquiries to the appropriate sales team member as needed
• Provide exceptional customer service by responding to customer inquiries, addressing customer complaints, and providing information on airline products and services
• Assist sales team with administrative tasks such as preparing sales reports, maintaining sales records, and updating customer databases
• Communicate with travel agents, corporate clients, and other customers to provide information and assistance in booking airline tickets
• Ensure that the sales support team provides excellent customer service, and that customer complaints and issues are resolved in a timely and effective manner

Key Skills

• Bachelor's degree in Business Administration, Sales & Marketing, or a related field
• Knowledge of Airline Reservations & Ticketing
• Excellent communication and interpersonal skills
• Working knowledge of any GDS/airline systems
• 5 years of experience in sales, sales support, or related roles