Service Supervisor Jobs

Dawson International Truck Centres // Are you looking for a chance to be part of something big, something meaningful, something important? How about keeping our vital transportation infrastructure — our roads, highways and bridges — safe for B.C. families and businesses!

Dawson International Truck Centres is a full service International, Isuzu, and Trail King dealership, offering service, parts and sales in five locations across the BC Interior. We support the transportation industry by providing them with the necessary equipment and services for economic growth.

Work for us and you will be a valued member of the Dawson Group, a family owned group of transportation and construction companies serving all of B.C. People First is one of our core values, and we take it seriously. As well, we pride ourselves on acting with Integrity, Excellence and Respect. These values define us and guide all the decisions we make.

In this role you will be a valued member of Dawson International Truck Centres, working in a permanent, full-time position of Service Supervisor, reporting to the Branch Manager. As the Service Supervisor, a day on the job will include ensuring that the Service Department runs smoothly, efficiently, and profitably, while running at maximum capacity. Your base location will be Kamloops, BC.

What Success Looks Like

• Mentor and develop the service team, building a culture where the focus is on the company goals of providing the “Best in class customer service, with the lowest cost of ownership” and providing a desirable “work life balance” to our staff.
• Drive a shop culture with a focus on quality and pride of work. Foster an understanding that with the engagement of all in service we can deliver the company goals.
• Review all work orders over $10’000 prior to them being closed.
• Manage the staffing of the service department, (including but not limited to), staff work and vacation schedules, staff training and personal development, payroll, and daily tech time review.
• Achieve and maintain International truck and Cummins engine technical certification.
• Promote a department focused on the customer, utilizing the tools available to ensure all customers are kept informed. Clearly understanding and meeting the expectations of our customers both internal and external.
• Monitor the shop workload to ensure an efficient flow of work through the shop.
• Monitor all open work orders to ensure completed work is invoiced efficiently and no completed work order is open past 30 days.
• Work with the service management team to build consistency in service delivery across our 5 locations.
• Work with the warranty team to ensure that all service staff have the required understanding of warranty requirements. Review warranty work orders ensuring that service is maximizing its warranty revenue.
• Hold monthly staff meetings, review technical updates and monthly safety topics.
• Work with all service staff to ensure the service department is efficient, profitable, and achieving the financial goals of the company.
• Audit 10 customer pay work orders per month, review tech stories, documented technical information, estimates and final invoice, customer communications and timelines for the repairs.
• Maintains open communications and good relationships with other department personnel - Parts, Sales, Administration, and Credit. Strives for harmony and teamwork within the department and with all other locations.
• Review all estimates over $5’000 before they are sent for customer approval.

What You Bring

• Minimum of three (3) years of experience working as a Service Manager required.
• Communication, a proven ability to communicate effectively on varying levels with customers and staff.
• Leadership, the confidence, and ability to lead and mentor a team that is constantly evolving. Developing and challenging all staff within the service department, apprentices, journeymen, and service support staff. The understanding that a well lead team who are trusted to do their jobs and given the tools they need for their jobs is a strong team.
• An understanding of financial statements, company financial targets, and how to achieve them.
• Education in business administration or a HET / CT ticket preferred.
• A personality that constantly strives to excel, challenging yourself first sets the example for the team.
• Minimum of three (3) years of experience working in the heavy truck/equipment or related industry required.
• Organization, the ability to efficiently organize yourself and the team in a busy demanding fast paced environment.
• Computer literate with a solid understanding of Microsoft programs, previous experience Procede with would be considered an asset.
• Previous experience and understanding of warranty processes and policies relating to the heavy truck and transport industry manufacturers and suppliers. Cummins and International warranty experience would be considered an asset.
• Strong business ethics with a professional approach at all times.

What WE OFFER:

• Life Insurance and Accidental Death and Dismemberment Insurance
• Company Pension with employer matching program
• On-going training opportunities
• Paid Time Off including vacation, personal time and volunteer time
• Long Term and Short Term Disability
• Extended Medical (including Vision), and Dental benefits

Benefits

Looking to be a key member of a well-established family-owned company? Our core values include: People First, Integrity, Respect and Excellence and as such we are committed to providing an environment that supports the growth and effectiveness of our employees and the organization. You will work for a company that offers an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities.

The Dawson Group is expanding our reach and need people like you to join us on our journey, and to help us continue safely connecting our communities.

Apply now to start the conversation!

We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview