Service Manager Jobs

Are you an experienced service leader with a passion for the boating lifestyle? 

M&P Mercury is looking for a Service Manager with an entrepreneurial spirit to join their growing team!   

 

About M&P Mercury 

M&P Mercury is a leader in the marine and luxury boating industry. We sell more than just boats; we sell enjoyment, luxury, and quality experiences on the water. With three locations across BC, we pride ourselves on exceptional professionalism and providing our customers with the best boating sales and services experience.  

A Day in the Life

As the Service Manager, you will be responsible for the efficient organization and operations of the service department, while maximizing efficiencies, profitability and reducing costs. You will ensure complete customer satisfaction and repeat patronage by fostering a positive staff attitude, professionalism and work quality excellence. In your day-to-day, you will:

• Develop and implement systems, procedures, and tech to ensure efficient work production and maximum gross income
• Maintain service lot to ensure maximum efficiency including tool and equipment management.
• Work with the Shop Foreman to review prior days’ activity and current days progress
• Assist general management with periodic financial forecasts and provide insight into competition for pricing and promotional activity.
• Own all management responsibilities related to service logistics including recruitment, scheduling, service workflow, reviewing work orders, and enforcing company policies.
• Provide hands-on support to the services team to ensure they have the right tools, resources, and information to exceed customer expectations.
• Manage all service logistics including retail, warranty, rigging and internal work orders, reviewing and verifying all warranty claims are paid promptly, and
• Stay up to date on all industry news including recalls, product updates, and legislative changes.
• Attend training seminars when necessary and make recommendations and coordinate manufacturer service training for technicians.
• Provide customers with a world-class customer experience that demonstrates a passion for the boating lifestyle and a dedication to customer satisfaction
• Perform other related duties as assigned

What You Bring To The Table 

• A positive attitude that inspires others on your team and makes them excited about working alongside you. 
• A passion for boating and the marine lifestyle!
• Strong written and verbal communication skills with an emphasis on building customer relationships.
• Proven management, accountability, and organizational skills – you're always on your A-game and can hold yourself to it! 

Qualifications

• 5+ years of service, parts, or shop management experience
• Familiarity with a variety of computer systems and programs
• Ability to travel to the United States
• A high school diploma or equivalent
• Ability to pass a pre-employment background/drug screen
• Valid BC driver’s license

It’s a bonus if you have

• A mechanic’s license.
• Previous experience working with sub-contractors  
• Previous marine servicing, marine retails, or boating experience 

What’s in it for You? 

In addition to working in an exciting industry with a supportive team, you can expect:   

• Comprehensive health, medical and dental benefits plan after probation period.
• An abundance of opportunities to develop your skills and advance your career. 
• Paid vacation time for rest and rejuvenation! 
• Ownership and autonomy to run the service team. 
• A relaxed and fun company culture with team and boating events – we know how to have a good time!  
• Competitive compensation. 

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