Service Manager Jobs

Yaletown House is a non-profit care facility for seniors with complex care needs and is located in Vancouver, BC. We provide quality health care and services to 127 senior residents in a safe, supportive and home like environment. We are seeking an enthusiastic, highly organized, detail orientated and committed Healthcare Leader for this position.

Job Summary

Reporting to the Director, Facilities and Support Services, and in accordance with the Mission, Vision and Values, policies and procedures and strategic directions of Yaletown House, you will be responsible for leading, motivating and providing professional leadership and expertise, within the context of a person-centered model of care, to support services which include food services, housekeeping and laundry departments and ensures quality standards are met and maintained. You will also be a resource to the interdisciplinary team regarding texture modification diets, food safety, environmental, infection control and sanitation management.

You will direct, coordinate and be responsible for the effective and efficient operations of the support service departments. Responsibilities also include budgetary and cost controls with purchasing, service deliveries and inventory control of supplies; assists the Director in the procurement of departmental equipment; ensures departmental regulatory and licensing standards are adhered to; and assists in developing, implementing and monitoring departmental policies and procedures and standard operating procedures. In addition, under the direction and support of the Director, you will be responsible for the human resource management of the departments.

You will promote a safe and respectful working environment for residents, families, visitors and staff within her/his departments.

You will be an integral member of the Leadership Team and will work in collaboration with the Director and the Leadership Team to meet the goals and objectives of the organization in support of Yaletown House’s Strategic and Operating Plans as it relates to support services.

You will assume delegated responsibilities of the Director, Facilities and Support Services, when required.

Key Responsibilities

1. Coordinate the daily activities of support services to ensure a high standard of product and service in compliance with legislative, regulatory acts governing long term care and the care home standards and expectations.

2. Provide direct leadership and direction to the Support Service Supervisor and support service staff.

3. Assist in the development, implementation, evaluation and compliance of maintenance and support service policies and procedures, standard operating procedures, safety data sheets and reporting systems to ensure compliance with applicable legislations and regulations and standards.

4. Develop standardized menus and recipes according to the nutritional and therapeutic diet needs of the residents within the HACCP, Canada Food Guide and licensing standards. Ensure there are rotating menus.

5. In conjunction with the dietitian, ensure the menus and recipes meet the nutritional and therapeutic diet requirements of the residents in accordance with required standards. Consult regularly and act on recommendations of the Dietitian.

6. Plan, direct and manage the preparation and food services to ensure consistent high quality production outcomes utilizing standardized operating procedures, industry standards, related internal policies and procedures and external regulations and standards.

7. Establish and maintain Food Service, Housekeeping and Laundry Audit programs to ensure compliance with the required standards

8. Plan, direct and manage best practices for housekeeping environmental cleaning and laundry management for quality control and the prevention and control of infections in the care home.

9. Make recommendations regarding operating budgets and monitor and adjust expenditures by being responsible for cost-effective purchase of supplies and services within approved operating budgets; receive supplies, resolve discrepancies with suppliers; minimize food spoilage, loss and waste; and monitor and maintain inventory / stock control of all support service supplies.

10. Responsible for developing and directing educational programs for staff to ensure that new technologies and processes are integrated into job routines.

11. Under the direction of the Director, assist with the Fire Safety and Emergency Preparedness planning and suggest revisions as it pertains to support services and ensure support service staff are trained on their respective responsibilities and duties.

12. Responsible for the human resource management of support services in accordance with the care home’s human resource policies and procedures and the applicable collective agreements which includes: recruitment and orientation, work schedules, job duties and responsibilities, staff training, payroll, performance evaluations and attendance management. The Manager also supports the Director, when required, with the human resource management of maintenance staff. Must maintain current knowledge of and appropriately administer the applicable collective agreements.

13. Responsible for conducting accident/injury reports for support services and maintenance, when requested, in compliance with WorkSafe BC regulations and liaising with external agencies/stakeholders with regards to attendance management, WorkSafeBC and Graduated Return to Work programs.

14. Implement, evaluate and report on all performance measures to ensure compliance with Vancouver Coastal Health’s mandate and the Care Home’s Quality Improvement program and provide the Director with requested data and trend analysis.

15. Chair the Food Advisory Committee to facilitate effective communication with the residents to obtain their feedback and ensure their concerns are addressed in a timely manner.

16. Act as the designated Manager-On-Call, as scheduled.

Qualifications

1. Education

· Completion of a recognized two-year program in Food Service and Nutrition Management.

· Completion of a recognized integrated program in Environmental, Infection Control and Sanitation Management.

· Active Member of Canadian Society of Nutrition Management.

· Certified Nutrition Manager is preferred.

· Completion of Level II Food Safe Certificate.

· Human Resource Management Certificate.

· Leadership Training Certificate.

2.Experience

Minimum of:

· Seven (7) years’ recent, Food Service and Nutrition Management.

· Seven (7) years’ recent, Environmental, Infection Control and Sanitation Management.

· Seven (7) years in a supervisory/leadership role or an equivalent combination of education, training and experience.

· Seven (7) years of Human Resource Management and labour relation practices in a unionized environment.

3.Skills and Abilities

· Demonstrated high standard and commitment to provide quality person centered care and service in food safety, environmental cleanliness and infection control protocols to seniors in long term care.

· Demonstrated working knowledge of food services, housekeeping and laundry support services best practices in a health care environment, preferably Long Term Care.

· Demonstrated working knowledge of appropriate regulations, legislation, provincial/national standards, as applied in a health care setting.

· Demonstrated leadership, interpersonal and team building skills with a track record of building successful teams, promoting teamwork through motivating, coaching, and consensus-building, and applying innovative and effective people skills to maximize team performance in a multi-unionized environment.

· Demonstrated strong organizational and planning skills including the ability to effectively manage time, responsibilities, and multiple priorities and schedules to meet required deadlines.

· Demonstrated ability to plan, organize and manage short and long term plans and projects and deliver organizational focused results.

· Demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others.

· Demonstrated ability to exercise good judgement and promote harmonious, open, honest and respectful working relationships with the leadership team and multi-unionized staff.

· Demonstrated ability to lead, direct, motivate and support direct report supervisors and employees to adapt to the changing needs of the organization.

· Demonstrated ability to take action and support in a crisis management environment.

· Demonstrated ability to work independently and as a member of a team.

· Demonstrated ability to anticipate and willingness to establish flex hours of work according to the assessment of facility requirements, in providing support twenty-four hours when required.

· Demonstrated ability to communication effectively in English both verbally and in writing.

· Ability to operate related equipment including related software applications.

· Physical and mental ability to perform the duties of the position and cope with the job related stresses.

The position is full-time, 37.5 hours per week with a salary/benefit package that is highly competitive.

The deadline for applications is upon the successful hiring of a candidate.

Join us for an exciting challenge and rewarding career.

Yaletown House thanks all candidates for their interest. Only those selected for an interview will be contacted.

COVID-19 considerations:

All staff must be fully immunized (2 doses) against COVID-19.