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Company | Ethos Veterinary Health |
Address | West Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-10-06 |
Posted at | 8 months ago |
Are you an experienced service leader with a passion for the boating lifestyle?
- Maintain service lot to ensure maximum efficiency including tool and equipment management.
- Stay up to date on all industry news including recalls, product updates, and legislative changes.
- Work with the Shop Foreman to review prior days’ activity and current days progress
- Provide customers with a world-class customer experience that demonstrates a passion for the boating lifestyle and a dedication to customer satisfaction
- Manage all service logistics including retail, warranty, rigging and internal work orders, reviewing and verifying all warranty claims are paid promptly, and
- Attend training seminars when necessary and make recommendations and coordinate manufacturer service training for technicians.
- Perform other related duties as assigned
- Own all management responsibilities related to service logistics including recruitment, scheduling, service workflow, reviewing work orders, and enforcing company policies.
- Provide hands-on support to the services team to ensure they have the right tools, resources, and information to exceed customer expectations.
- Develop and implement systems, procedures, and tech to ensure efficient work production and maximum gross income
- Assist general management with periodic financial forecasts and provide insight into competition for pricing and promotional activity.
- Strong written and verbal communication skills with an emphasis on building customer relationships.
- A passion for boating and the marine lifestyle!
- Proven management, accountability, and organizational skills – you're always on your A-game and can hold yourself to it!
- A positive attitude that inspires others on your team and makes them excited about working alongside you.
- A high school diploma or equivalent
- Familiarity with a variety of computer systems and programs
- 5+ years of service, parts, or shop management experience
- Ability to pass a pre-employment background/drug screen
- Valid BC driver’s license
- Ability to travel to the United States
- Previous marine servicing, marine retails, or boating experience
- Previous experience working with sub-contractors
- A mechanic’s license.
- Ownership and autonomy to run the service team.
- A relaxed and fun company culture with team and boating events – we know how to have a good time!
- Paid vacation time for rest and rejuvenation!
- Comprehensive health, medical and dental benefits plan after probation period.
- Competitive compensation.
- An abundance of opportunities to develop your skills and advance your career.
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