Assistant Manager, Park Royal Swim

Who We Are
We are a fast-growing leader in children’s programming who offer high-quality bike and swim lessons across North America.
Our mission
We inspire kids to believe in themselves.
Why you’ll love working at Pedalheads
Growth
Pedalheads has 170+ locations in 40+ cities with 2000+ amazing staff who get to teach 70,000+ children every year. Pedalheads has grown more than 50% over the past 2 years while maintaining a “love what you do” culture with considerable flexibility and opportunity for professional growth.
Culture
Our people consistently attribute their love of working at Pedalheads to the culture and team. We’re all about creating a supportive, energizing team environment with fun, friendly and driven people.
Opportunity
We are passionate about developing our people and teams to their highest potential, with a high value on trust and empowerment. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.
Purpose
By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there.
The Role
Our Assistant Manager, Park Royal, Swim has a passion for mentoring and training Instructors and Lesson Supervisors while communicating with customers and addressing their concerns. Your time will be divided between supervising and supporting the Facility Manager (Park Royal) to ensure safe, successful program operations.
Your Responsibilities
In addition to sharing your ideas on how we can grow, learn and build in this role, you’ll also be:

• Performs Instructor and Lesson Supervisor duties as required
• Completes administrative duties including answering phones and emails, taking program registrations and payments, and communicating with other teams when needed
• Ensures classes start and end on time and that progressive evaluations are being completed on all students
• Provides effective, professional customer service and is familiar with all Pedalheads programs. Provides information to the public in a polite and helpful manner
• Supervises, instructs, and is responsible for the facility, staff, and programming
• Mentors and provides tips, tricks, and instructing advice to staff
• Always maintains facility cleanliness and security and ensures the pool is properly maintained and abides by Health Regulations. Performs minor chemical adjustments to the pool as needed
• Collaborates with the Manager, Facility
• Helps coordinate the staffing and scheduling of instructors
• Enhances the quality of instruction by increasing the instructors’ knowledge on teaching techniques and overall program knowledge. Reinforces Pedalheads Swim’s advanced teaching methodologies
• Monitors staff job performance
• Monitors and ensures program and safety standards are being followed
• Reports, updates, and advises the Manager, Facility of customer feedback, facility concerns, and program activities

Skills, Knowledge And Experience
We believe that a great team is built on a collection of skills, knowledge and experiences and we consider all of this when we review your application:

• Lifesaving Society Swim Instructor
• Experience teaching children
• Standard First Aid with CPR-C
• Experience delivering training
• Lifesaving Society Instructor (recommended, not required)
• Lifesaving Society National Lifeguard - Pool 

PAY AND PERKS (add for salaried roles)

• Retirement benefits - RRSP matching program; (for US take out RRSP)
• Annual professional development allowance;
• Support, including some paid time, for community responsibility/volunteering;
• Personalized benefits through our health and wellness program;
• Salary and profit share package commensurate with your attributes. Finding the perfect person for this job is very important to us and we recognize the value in that;
• We offer above average vacation entitlement to enjoy over the rest of the year, including an annual paid holiday closure;
• Annual staff trip/retreat for planning and year end celebrations. Previous trips include Mexico, Tucson and Las Vegas;
• Growth and advancement.

APPLICATION PROCESS
To apply please submit your application online
This is a truly amazing time for Pedalheads and we’re excited to be expanding our team and creating so much opportunity and growth for both our staff and the kids that come to our camps. Apply now and find out why Pedalheads people love what we do.
Pedalheads is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone. We believe that our programs are enriched by the presence of many voices from a variety of racial, cultural and religious backgrounds, political beliefs, ages, sexual identities and orientation, socio-economic backgrounds and physical and cognitive abilities.
We welcome applications from individuals of all identities and backgrounds. If you face any barriers to employment or require financial assistance or other accommodation during the recruitment and/or employment process, please feel free to contact the People and Culture team in confidence.