Field Services Engineer (Ngs - Vancouver)

Diversity, communication, collaboration, and teamwork have all been keys to our success in the genomics field, while our company social events and community involvement programs reflect our commitment to non-work activities.

As the Field Service Engineer, you will provide onsite and remote service and support to customers. You will provide feedback and service knowledge to other departments to drive improvements and share information on Instrumentations.

WHAT YOU WILL BE DOING

• Communicate and help resolve technical issues in preparation for the install of the NGS Instruments.
• Coordinate service activities with site personnel, as needed.
• Document activities, as required.
• Follow all safety policies and procedures.
• Troubleshoot, repair, and perform preventative maintenance on NGS (Next Generation Sequencing) Instruments according to documented instructions.
• Generate service instruction documentation.
• Provide technical phone support to customers.
• Install and remove NGS Instruments at clinical sites according to documented instructions.
• Train others to perform servicing activities on NGS Instruments.
• Support manufacturing, as needed.
• Other duties, as assigned

WHERE YOU WILL WORK

• This s position is based in either Toronto or Vancouver.
• Travel at least 50% domestic and international.

WHAT YOU WILL BRING US

• Deep and broad NGS experience.
• Multi-lingual skills desired (English, Spanish, French, Portuguese, Chinese, etc.)
• Library preparation and workflow automation and lab system integration experience.
• 2+ years Field service engineering experience with complex genomics and/or NGS systems is ideal.
• Experience using a CRM system (e.g., Salesforce).

WHAT YOUR EDUCATION LOOKS LIKE

• Bachelor’s degree in engineering

HOW WE WILL REWARD YOU

The base salary is commensurate with your experience*. This position will also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Complete Genomics offers its eligible employees and their dependents (including domestic partners) a comprehensive and competitive benefits package. Complete Genomics contributes to the benefits package.

Complete Genomics provides equal employment opportunity without regard to race, color, religion, sex, national origin, sexual orientation, gender identity and/or expression, age, disability, veteran or uniformed service status, or any other characteristic protected by applicable law.

*The actual compensation paid to any individual for this position may vary depending on factors such as experience, internal equity, market conditions, education/training, and skill level. Actual compensation will be confirmed in writing at the time of offer.