Cargo Agents (Vancouver) Jobs

Join our team!

Pacific Coastal Airlines is looking for Cargo Agents. This position is based out of the South Terminal building at the Vancouver International Airport in Richmond.

Pacific Coastal Cargo Agents are responsible for providing outstanding service to our customers and must embody the Pacific Coastal Airlines motto of "People Friendly, People First". The successful individual will be expected to embody the corporate values, professionalism, diversity and service excellence both to our internal and external customers.

Main Responsibilities

• Provide front-line customer service to external and internal customers
• Advise on cargo rates and status
• Process and collect payments, prepare and issue airway bills and shipping documentation, enter shipping information into a computer
• Trace lost or misdirected cargo and associated records
• Possess an excellent understanding of company products and services and effectively promote them at all times
• Investigate and handle customer complaints
• Weigh cargo items, compute and calculate charges for services in accordance with tariff rules
• Represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Deal with time sensitive shipments, notify customers of the freight arrival
• Answer customer inquiries in-person, over the phone and via emails
• Other duties as assigned
• Maintain and update records on a regular basis
• Decide whether to accept or reject cargo items, provide special handling of cargo as required
• Lift and move cargo, ensure that is has being directed properly
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy

Qualifications

• Previous customer service experience is an asset
• Capable of lifting up to 70 pounds
• Proficient at data entry and basic math skills
• Valid class 5 driver's license

Skills & Abilities

• Strong communication and teamwork skills
• Comfortable using computers and POS machines on a regular basis
• Able to work outdoors during inclement weather conditions
• Flexible to work weekends, evenings, holidays and/or irregular shifts
• Complete tasks in an efficient and accurate manner
• Ability to work independently under minimal supervision and/or as part of a team

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Compensation: We recognize and value industry experience by offering competitive compensation commensurate with prior experience. We offer long term pay progression to recognize years of service as well as a company match Group RRSP for retirement planning.

Health Benefits: We offer a standard benefits package for permanent full time and part time employees consisting of extended health, dental, travel medical, life insurance, AD&D, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Interested applicants please complete your job application by clicking on https://pacificcoastal.prevueaps.com/jobs/

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.