Transcription Services Manager Jobs

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

Overview

As a Transcription Services Manager, y ou will respond to all transcription related questions, support our internal teams with requests.

What You'll Do

• Ensuring the inputting important information into a spreadsheet regarding the production of each audio recording received, transcriptionist information, and delivery of same.
• Ensuring the delivery of transcripts, which includes printing the transcripts, binding and hand delivering the transcripts to the courthouse.
• Reviewing transcripts.
• Overseeing court transcription orders.
• Assign work to transcriptionists and upload.
• Received completed transcripts and review for completion.
• Create PDF document of transcript.
• Review audio/paperwork.
• Receive Parole Board requests.
• Advise invoicing of page counts.
• Monitoring the downloading and checking new jobs coming in (correct audio and time estimates).
• Enter requests into tracking sheet.

Requirements For Position

• Be courteous and helpful to all office staff, and any outside parties, including clients.
• Previous customer service is an asset.
• Excellent time management skill, organizational skills, and the ability to multi-task and prioritize work.
• Knowledge of numerous programs including, Access, Word, PDF, Excel is an asset
• Excellent written and verbal communication skills.
• Handle sensitive information in a confidential manner.
• Ability to communicate with all members of the public, government personnel, transcriptionists, and clients.