Clerk/Secretary, Group Therapy Services

Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

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Detailed Overview

Reporting to the Manager, Clinical Services, the Clerk/Secretary performs clerical duties which includes booking outpatient appointments, completing forms, and compiling information; performs secretarial and receptionist duties such as keyboarding, filing and answering the telephone.

Responsibilities

• Arranges for servicing of office equipment as appropriate, by placing telephone request to servicing company.
• Maintains filing systems by performing duties such as indexing, labeling and filling appropriately.
• Performs other related duties as required.
• Arranges meetings as directed including booking rooms and equipment, confirming attendees.
• Performs receptionist duties such as receiving patients and visitors, answering the telephone, directing calls and recording messages, responding to general inquiries by providing information and directing to appropriate areas as required.
• Maintains patient records for department, requests files from medical records, collects and processes patient registration data as per departmental requirements, prepares charts for appointments.
• Prepares and maintains records related to program operation, following established procedure; forwards to the manager for approval and submits for processing.
• Maintains departmental records, compiles information, prepares statistics into report format and forwards to appropriate parties.
• Maintains stationery and supply levels by monitoring stock, completing requisition forms for the Manager's signature, processing requisitions, checking incoming orders and following up on concerns.
• Books outpatient appointments by receiving appointment requests, making follow-up appointments and adjusting arrangements in accordance with patient and facility requirements.
• Collects, sorts and distributes incoming and outgoing mail, faxes, internal correspondence and courier documents.
• Types a variety of material including correspondence, memos, forms and procedures.

Qualifications

Education and Experience

Grade 12 and two (2) years' recent related experience or an equivalent combination of education, training and experience.

Skills And Abilities

• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Physical ability to perform the duties of the position.
• Ability to deal effectively with others.
• Ability to operate related equipment.
• Ability to organize work.
• Ability to keyboard at 45 w.p.m.

Salary range

The salary range for this position is CAD $26.06 - $26.06 / hour