Therapy Team Lead- Team Coordinator

When you join us at CarePartners, you’re building a career with a company who cares about their patients, their patients’ families, and their staff.

We are currently looking for someone to join our team in the role of Team Lead. Within a customer focused environment, this position provides intake and scheduling expertise and support within an integrated client focused service delivery model.

This position may involve a shift rotation of afternoons, evenings, and weekends including holidays. The position would require flexibly as schedules may change.

CarePartners serves Ontario communities and we bring kind and professional care to patients in need, and when you work with us, you make a positive impact in your community.

We have immediate Full-Time and Part-Time openings in the Kitchener office!

Incentives and Perks

• Support multi-disciplinary team through effective problem solving of conflicts/issues with regards to challenging scheduling cases, hard to service areas.
• Manage individual caseload related to intake and service delivery of client/employee schedules as defined by local management.
• Advanced knowledge of scheduling systems i.e. Procura/CIMS experience an asset.
• Excellent organization skills and high attention to quality, combined with the ability to manage multiple high priority tasks within a fast pace service environment is required.
• Respond to multi-disciplinary team questions and concerns regarding scheduling policies and practices.
• Mentor and support multi-disciplinary team in the completion of intake and scheduling tasks/requirements.
• Opportunities for continuing education and training
• Mentors and supports multi-disciplinary team in the use of software’s and other technical enablers (e.g. Procura; HPG, OneDrive).
• Perform other duties as required.
• In collaboration with the Manager, participates in the recruitment and hiring process for Client Service Delivery Coordinators.
• Participate in the collection and/or analysis of key performance, quality and human resource indicators.
• Maintain and promotes a collaborative team relationship with clients/caregivers, funders, community partners, staff, volunteers and other internal colleagues.
• Meaningful, fulfilling work, helping patients and their families behind the scenes
• Customer Service experience is an asset.
• Contribute to a healthy and safe working environment.
• Fluency in multiple languages an asset.
• In collaboration with the Manager, troubleshoots employment related issues by providing necessary information and supportive documentation.
• Exceptional analytical and problem-solving skills.
• Ability to work non-traditional hours is a requirement.
• Participate in the development and execution of ongoing quality improvement initiatives.
• Where required, participates in internal and external committees and community functions (workshops, job/health fairs, community boards and participation on focus groups).
• Excellent verbal and written communication skills.
• An Employee Assistance Program (EAP) for you and your family members
• Competitive pay
• Supportive team environment and a great corporate culture
• Demonstrate a commitment to continued professional development and growth.
• Provide support and mentoring to multi-disciplinary team.
• Access to group discounts, including exclusive discounts from various retailers
• Primary contact designee for all Information System related problems.
• Hands on mentoring and leadership support
• Knowledge of Health/Homecare industry an asset.
• Provide regular feedback and recommendations to Manager on intake and scheduling performance.
• The minimum qualifications for this position are one (1) to three (3) years of post-secondary education and one (1) to three (3) years of job-related work experience.
• Total rewards program which includes health & dental benefits
• In collaboration with the Manager, contributes to the development of annual training and operational plans related to client service delivery.

In addition to providing home-based personal support, rehabilitation, therapy, nursing and palliative care across Ontario, CarePartners also serves the community through clinics, transitional care units, and provides relief in nursing homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities, accommodations are available on request for candidates taking part in all aspects of the hiring process.

• CarePartners promotes and facilitates, as appropriate, the immunization of employees in order to provide a safe working environment for its employees, to deliver safe care to patients and to fulfill its commitment to evidence-based health promotion. In accordance with Public Health guidelines CarePartners has implemented safety protocols to prevent the spread of infectious diseases such as COVID-19. All employees will be required to wear appropriate Personal Protective Equipment as directed by CarePartners and mandated by public health authorities. All new hires of CarePartners are required at this time to demonstrate that they have been fully vaccinated against COVID-19, in accordance with our policies and procedures.