Ecommerce Fulfillment - Team Lead

Company Description

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Join the thousands of innovators, advocates and forces who are making an impact every day at one of the biggest footwear brands in the world. Whether you love to connect with consumers on the retail floor or want to drive our award-winning powerhouse in new directions, the SKECHERS team is the place to be. Learn more about our brand at about.skechers.com

The Canadian Distribution Centre (CAN DC) is responsible for the dispatch, receipt and management of goods for the Canadian market. The key functions of the CAN DC to which this role can be delegated include dispatch, receiving and general duties associated with inventory control.

The primary responsibility of the Team Lead is to assist the coordination and balance of manpower for all areas in the DC E-commerce Department. In this flexible position, the Team Lead will rotate into multiple areas of the Processing department to perform tasks including distribution of workload, prioritization and fulfillment of customer orders, training and development of processes, respond to email correspondence with other departments including corporate, and to consolidate orders as assigned by Processing Supervisor. Tools and equipment that are used to perform tasks are WMS, scanner, computer, plastic wrap, pallet jack, and walk rider (certified).

This position may be engaged to supervise work in a number of key areas/departments within the CAN DC. As such the duties will vary slightly depending on the CAN DC area/department.

Essential Job Duties

• Lead processing pick and pack functions
• Coach and develop team
• Other tasks deemed suitable based on knowledge and experience as required by the CAN DC Departmental Supervisor or General Manager
• Assist in Training of new personnel on proper processes and expectations within department
• Complete relevant documentation as required, maintain an accurate record keeping system, and prepare all relevant reports and data as required by Supervisor/management team
• Develop and maintain effective and efficient work processes and procedures complying with OHS regulations
• Monitor, troubleshoot and expedite aged orders to ensure SLAs are met
• Run Processing Schedule Reports
• Coordinating work and assisting in supervising staff in day-to-day operations of the CAN DC
• Assist with the Processing Department in fulfilling e-commerce orders
• Maintain a level of standard within the KPI’s and objectives set
• Use of WMS system to release, monitor and ensure orders are processed in a timely and organized manner
• Maintain eCommerce supplies and tools
• Carry out Equipment Operator general responsibilities and duties as and when required

Qualifications

• Familiarity with H&S and safe work practices
• Sound IT skills including MS Office (Excel, Word, Outlook)
• Ability to lift up to 50lbs
• Proven people management skills
• Knowledge of IN - OUTBOUND logistics flow
• Experience in using scanners and other logistics technologies
• Experienced in a Distribution/warehouse environment
• Valid MHE Certification or willing to get one
• Substantial Team Lead experience
• Experience with WMS and RF scanners
• OFA Level 2 certification or willing to get one – an asset

Additional Information

PHYSICAL DEMANDS-

While performing the duties of this job, the employee is regularly required to stand and walk. The employee frequently is required to reach with hands and arms, and stoop, kneel. The employee is occasionally required to lift up to 50 lbs and operate MHE’s.