Program Manager, Digital Fulfillment

Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About This Team
The Digital Fulfillment team supports guests in getting the product they want, wherever they want, and as fast as they want by driving a seamless, optimized omni fulfillment experience.
a day in the life: what you’ll do

• Creating and maintaining an onboarding playbook for kicking off a program/project
• Execute & communicate the program strategy and overall program/portfolio story (via a project charter)
• Prioritize work within a program or portfolio.
• Track milestones across the portfolio for key projects.
• Partner with cross-functional teams such as Technology, Global Fulfillment, Ecommerce, Retail and vendors (other functions as required) to lead or coordinate large-scale strategic projects as well as solve ongoing operational problems at scale
• Creation of program/project scope playbook (checklist) based on definition
• Strategic projects as well as solve ongoing operational problems at scale
• Build, communicate and execute a change management plan.
• Partner with cross-functional partners to develop & manage budgets and plans for the programs.
• Inform, influence, and execute new fulfillment strategies and tactics using sound analysis and impact metrics to support positions.
• Monitoring projects to ensure goals are met.
• Communicate program/portfolio status and partner with leaders to make decisions across the portfolio area.
• Tracking and forecasting resources – tracking based on plan(s) and ad-hoc adjustments
• Intake work within the portfolio and work with the leaders to determine how to move forward.
• Gather input, including dependencies and sequencing, from cross functional partners
• Ensuring standards and success criteria are met, and issues are escalated where necessary.
• Identify goals/OKRS/measure of success for the program that ladder up to the goals of lululemon.
• Measure success based on the goals and OKRs set at the start.

Qualifications

• Demonstrated experience in partnership with peers including the ability to lead indirectly and influence without reporting lines.
• Demonstrated ability to anticipate, mitigate, and resolve conflicts across working groups.
• Excellent interpersonal skills including analytical, problem solving, organizational, issue resolution, and customer relationship management.
• Excellent communication skills: verbal, written, negotiation and presentation. Must be able to communicate technical and project management concepts in business-oriented terms.
• Experience working with systems and/or with technical teams seen as an asset.
• Experience in business case development, for simple and complex projects with varying levels of ROI and direct / indirect business benefit.
• Experience in ecommerce, fulfillment, supply chain, and or other relevant fields in bringing ecommerce fulfillment experiences and strategies to life across channels.
• Proven ability to meet deadlines and operating under tight time constraints with a strong sense of urgency.
• 8+ years of relative experience, preferably in a vertically integrated, global, specialty retail environment

must haves

• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Communicate with honesty and kindness and create the space for others to do the same.
• Foster connection by putting people first and building trusting relationships.

Additional Notes
Immigration support is potentially available for this role.