Program Manager - Fulfillment Center (Tilbury, On)

Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About This Team
Global Fulfillment (GF) is responsible for all physical product movements from the shipping dock of factories to our store or guests, including distribution, logistics, trade compliance and engineering. The team completes this objective while scaling for growth and achieving targeted performance, including service, costs and employee safety.
The North American (NA) Infrastructure Program team oversees all strategic initiative in both Canada and the United states Distribution Centers. The initiatives are typically a blend of physical infrastructure with technical components. The team is responsible for leading initiatives through the planning, execution, delivery, and supporting phases, with the ultimate directive to complete initiatives on time and on budget while following PMO standards.
day in the life

• Collaborate cross-functionally to identify opportunities to drive productivity, reduce costs, better leverage resources, and increase operational efficiency
• Work with internal stakeholders to create program and project charters (scope, objectives, cost, benefits, resourcing, risks) and workplans
• Manage a large high-complexity program or multiple concurrent projects within the Global Fulfillment Distribution portfolio and partner with PMO leadership and Distribution Leadership to build detailed project plans, facilitate charter creation, including integration touchpoints, dependencies, and sequencing
• Manage the tracking of program budget, change requests, and intake management
• Build and efficiently communicate program status
• Maintain consolidated resource and timeline views across the program
• Actively manage, and provide line-of-sight to PMO and functional leadership to issues, risks, and required decisions across the program scope and component workstreams
• Monitor program and project performance against plan as measured by milestones, KPIs, and supporting metrics
• Monitoring projects and overseeing project managers to ensure goals are met

Qualifications

• Established history of managing multiple projects simultaneously with progression into program management.
• Experience-
• B.A./B.S. in Business, Engineering, or technical area required
• Experience in Project Management and Consumer Supply Chain Operations preferred
• End to end program life cycle experience on large cross functional initiatives (been there done that)
• Experience with managing large project, program, or portfolio budgets
• Minimum of 7-10 years’ experience in consulting, project management, program management, or a similar field
• Experience managing cross-functional programs with dotted line management responsibility.
• MBA or other Master’s degree preferred
• Experience Apparel/Footwear industry preferred

Skills

• Cost control and budgeting skills
• Teamwork and motivational skills
• Proficient in Microsoft Office Suite products
• PMP or other project and program related certifications a plus
• Risk management
• High-level management and leadership skills
• Written and verbal communication skills
• Ability to schedule and manage tasks effectively.
• Proficient in Microsoft Project
• Conflict resolution and problem-solving skills

Additional Notes

• Authorization to work in Canada is required for this role.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. In addition to our competitive Total Rewards offering, we also have personal and professional development offerings. Our offerings recognize our teams for their performance and support whole person development, including support for employees on how to grow their career:  

• Fitness & yoga classes
• Paid time off
• Extensive catalog of development course offerings
• Extended health and dental benefits, and mental health plans
• Parenthood top-up
• People networks, mentorship programs, and leadership series (to name a few)
• Generous employee discount
• Savings and retirement plan matching

Note: Availability of the incentive programs, benefits, and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.