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Operations Duty Manager (Vancouver)
Company | Pacific Coastal Airlines |
Address | Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Airlines and Aviation |
Expires | 2023-07-28 |
Posted at | 10 months ago |
Join our team!
- Ensure the Company Emergency Response plan is activated whenever circumstances dictate the requirement to do so
- Certify operational compliance with Transport Canada regulations and the safety, operational and commercial standards prescribed by the Company
- Ensure schedule integrity is maintained for all of day-of scheduled and charter flights in coordination with other operating departments with a focus on safety, customer satisfaction and operational costs.
- Verify that all department employees are performing their duties in accordance with published standards and in compliance with corporate requirements
- Adhere to and promote the Company's safety initiatives, particularly during periods of IROPs when SOP's are less likely to be followed
- Monitor all areas of the OCC in order to ensure compliance with published standards and regulatory requirements and collaborate with departmental leaders to drive improvements;
- Foster and maintain a departmental culture that is respectful, supportive and engaging consistent with the Company's Vision and Values.
- Uphold safety and operational standards to ensure that all practices meet or exceed regulatory and corporate requirements
- Maintain a log of relevant operational information on a day-to-day basis
- Provide macro-level operational analysis, mitigating operational conflicts, inefficiencies, or other matters which may affect operations and facilitate in the planning and execution of solutions
- Collaborate with Maintenance Controller/Planner and Flight Dispatch regarding fleet serviceability / reliability and plans to manage restrictive defects, when able
- Maintain short-term future planning schedules and coordinate and record information relative to future operations
- Liaise with Departure Control regarding aircraft schedules to minimize or eliminate delays, where able
- Plan and execute charter flights, as required
- Monitor and address issues with on-time performance, operational irregularities and recovery plans
- Connect with Crew Planning/Crew Scheduling to ensure adequate crew levels are maintained
- Ensure the integrity of day-of operations and short-term future operations are maintained through coordination and collaboration with other units within the OCC, including Departure Control, Flight Dispatch, Maintenance Control and Planning, and Crew Scheduling regarding operational matters, including network recovery plans in response to IROPs;
- Compile Daily Operations Reports and brief the Manager, Operations Control on any significant operational matters
- Champion a departmental culture of operational excellence
- Carefully manage daily aircraft type/tail assignments in accordance with commercial plans in order to maximize revenue / seat availability
- Employ industry best practices with respect to day-of operations in order to maximize safety and customer satisfaction, and to uphold and advance the Company's competitive position with respect to Flight Operations
- Collaborate with Base Leaders during periods of adverse/abnormal weather, either actual or forecast, to create operational plans that safely maximize customer satisfaction and minimize Company costs
- Give special consideration to operations affecting bases where targeted strategies are being employed to increase Company market share as well as to priority bases, as determined and communicated by the Commercial Services team
- Liaise with Flight Dispatch, when required, to create workable operational contingencies in response to poor weather / aircraft mechanical situations
- Ensure that appropriate operational contingencies are created thereby ensuring that normal operations resume as quickly as possible and the structural integrity of the flight schedule is maintained to as great a degree as possible
- Provide leadership during emergency events by ensuring that established and appropriate procedures are followed
- Facilitate and direct the relocation of the OCC, when required, in response to a facilities threat/failure
- Ensure that directed and appropriate chains of communication are established and maintained during emergency events, including with Pacific Coastal Airlines employees, ATC facilities, SAR facilities, and airport authorities, as applicable
- Coordinate with Pacific Coastal Airlines' internal and external groups during emergency events, ensuring that appropriate measures are taken for maintaining the safety and security of Pacific Coastal Airlines' passengers, employees, and property
- Assist with operational conflict resolution between groups within the OCC. Recognize and escalate conflicts to the appropriate Manager.
- Experience managing emergency response, preferably in the aviation industry
- 2-5 years of experience in an Airline Operations Control Centre, preferably with a Canadian national or regional air carrier
- High school diploma. Post-secondary education is considered an asset
- Aviation-specific meteorology course(s) considered an asset
- Hold or have previously held (within the last 2 years) either a Type A or B Flight Dispatch License with a Canadian national or regional air carrier or a Flight Service Specialist or related designation considered an asset
- Excellent command of the English language, both verbal and written, and communication effectiveness with both internal/external customers, authorities and agencies
- Effective organization, time management and multi-tasking
- Planning, forecasting and goal setting
- Ability to connect, coach, support and influence a team
- Strong attention to detail
- Computer Skills (MS Office Suite, Fleet Management Software)
- Excellent conflict and decision-making skills
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