Returns - Team Lead

Company Description

Join the thousands of innovators, advocates and forces who are making an impact every day at one of the biggest footwear brands in the world. Whether you love to connect with consumers on the retail floor or want to drive our award-winning powerhouse in new directions, the SKECHERS team is the place to be. Learn more about our brand at about.skechers.com

The Canadian Distribution Centre (CAN DC) is responsible for the dispatch, receipt and management of goods for the Canadian market. The key functions of the CAN DC to which this role can be delegated include dispatch, receiving and general duties associated with inventory control.

The primary responsibility of the Team Lead is to assist the coordination and balance of manpower for all areas in the DC Returns Department. In this flexible position, the Team Lead will rotate into multiple areas of the Inventory Control department to perform tasks including distribution of workload, tracking and organization of incoming returns, , grading and cleaning of used items, processing ecomm, retail and whole sale returns/refunds, putaway of returned stock, responding to email correspondence with other departments including corporate, and to consolidate orders as assigned by Inventory Control Supervisor. Tools and equipment that are used to perform tasks are WMS, scanner, computer, plastic wrap, pallet jack, and walk rider (certified).

This position may be engaged to supervise work in a number of key areas/departments within the CAN DC. As such the duties will vary slightly depending on the CAN DC area/department.

Essential Job Duties-

• Maintain a level of standard within the KPI’s and objectives set.
• Assist in Training of New Personnel
• Other tasks deemed suitable based on knowledge and experience as required by the CAN DC Departmental Supervisor or General Manager.
• Review Filter report issues and ensure all issues are resolved in appropriate time frame
• Coach and develop team.
• Communicate with business partners, customer service and broader business on specific details paertaining to the department and its processes
• Ensure that Internal audits are being performed correctly, without bias, and with required frequency
• Carry out Equipment Operator general responsibilities and duties as and when required.
• Assist with the Inventory Control Department in returns of e-commerce, retail and wholesale orders
• Complete relevant documentation as required, maintain an accurate record keeping system, and prepare all relevant reports and data as required by Supervisor/management team.
• Develop and maintain effective and efficient work processes and procedures complying with OHS regulations.
• Coordinating work and assisting in supervising staff in day-to-day operations of the CAN DC.

Qualifications

• Sound IT skills including MS Office (Excel, Word, Outlook
• Ability to lift up to 50lbs
• Familiarity with H&S and safe work practices
• Experience conversing with customers and/or customer service representatives an asset
• Experience with WMS and RF scanners
• Experienced in a Distribution/Warehouse environment
• Valid MHE Certification or willing to get one
• OFA Level 2 certification or willing to get one
• Excellent verbal and written communication skill
• Knowledge of IN - OUTBOUND logistics flow
• Experience in using scanners and other Warehouse management technologies
• Substantial Team Lead experience
• Proven people management skills

Additional Information

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand and walk. The employee frequently is required to reach with hands and arms, and stoop, kneel.

The employee is occasionally required to lift up to 50 lbs. and operate MHE.