Donations Processing And Administrative Assistant Role

Join our growing team!

Backpack Buddies is a rapidly growing organization that is tackling childhood hunger in BC. We are searching for a Donations Processing and Administrative Assistant to join our team and support our growing community of donors to give the most vulnerable kids the chance to grow up with enough food to eat.

Reaching 5,000 Kids

1 in 5 children in BC live in poverty and many of them face food insecurity. School meal programs help but many children still may not eat at all over the weekend. This is the ‘weekend hunger gap.’ Backpack Buddies was launched in 2012 by Joanne Griffiths and Emily-anne King to fill this gap. They had an idea with a few passionate supporters and together they filled backpacks for 20 children with meals for the weekend. Ten years later, Backpack Buddies is available in 66 BC communities, with 365 distribution sites, and provides weekend meals for over 5,000 children every week.

Working at Backpack Buddies

Backpack Buddies is energetic and fast-paced where the staff “jump in with both feet” to get things done. As a young and rapidly growing organization, we try to be flexible and adaptable with new challenges we face. We are good at solving problems because we keep our focus on our vision of ensuring childhood food security for every vulnerable child in BC. We are looking for a new team member to help us keep track of the many moving parts of our donations processing, donor stewardship and administrative tasks.

Backpack Buddies’ head office is located in North Vancouver where both our offices and primary warehouse are located. We also have satellite sites in Port Coquitlam, Victoria, and Port Hardy. This position will work primarily out of our North Vancouver office but there will be some local travel for events and activities with occasional evenings and weekends required. This position will have a hybrid work model.

Donations Processing and Administrative Assistant Position:

• Acts as a front-line contact for our donor base, responding to donor inquiries and requests (phone, e-mail) in a professional and timely manner including making thank you calls, and corresponding with donors
• Data base work and clean up
• Provide administrative support to the Backpack Buddies fundraising team
• Supporting processing donations through third party distributions like Canada Helps
• Other duties as required
• Helps manages incoming mail and donations, ensuring accuracy and task completion in a timely manner and achieving daily, weekly, and monthly deadlines
• Ensures all data and donor information is properly captured in Keela

Qualifications:

• Data base management and gift processing an asset
• An interest in philanthropy and learning new skills
• Experience working for a non-profit and/or in an office environment is an asset
• One to two years of related administration experience
• Experience with CRM database software is an asset(we use Keela)

Skills, Abilities & Requirements:

• Ability to meet deadlines
• Demonstrated ability to work independently and in a supportive team environment
• Organization and time management skills
• Strong interpersonal and communications skills; both written and verbal
• The candidate must successfully complete a criminal records and education verification check prior to commencing employment
• Passion for reducing food insecurities for children
• Excellent customer service skills
• Strong attention to detail
• Comfortable speaking on the phone and making calls to donors

Interested candidates please email resume and cover letter to [email protected]