Reception Administration Assistant Jobs

Reception/Administrative Assistant

The B.C. Wildlife Federation (BCWF) is currently seeking a full-time Reception/Administrative Assistant (RA) to work at our Surrey office. The RA Assistant is responsible for reception duties and is the first line of contact for our visitors and members both over the telephone and face-to-face. This integral role ensures that all operational activities in the office run smoothly with adequate supplies and completes administrative tasks in a timely manner. We are looking for a passionate and driven individual with a strong personal alignment with BCWF’s mission, goals, and values.

The B.C. Wildlife Federation (BCWF) is a province-wide non-profit charitable association with over 40,000 annual members that consist of hunters, anglers, and conservationists. Our organization represents the interests of British Columbians whose aims are to conserve and protect BC’s fish, wildlife, and habitat for present and future generations. To learn more about the BCWF, check out our website at www.bcwf.bc.ca.

The office is conveniently located close to Hwy 1 and the Golden Ears Bridge. Standard hours of work are Mon-Fri, 8:00 am – 4:00 pm. Occasional evenings, weekends, and/or extended hours will be required to accommodate activities and events.

This position works in our office full time. Compensation for this position is $18.50 per hour with full and comprehensive benefits and a vacation package available upon completion of a 3-month probationary period.

Our goal is to support a workforce that reflects the diversity of our community; women, Indigenous Peoples, racialized individuals, persons of diverse sexual orientation, gender identity or expression (2SLGBTQAI+), persons with disabilities, and others who may contribute to the diversity of our workforce are encouraged to express their interest.

Application:

To apply, please send the following documents as a single Word or PDF file no later than Monday, July 31st, 2023 at midnight to: [email protected]

Please include both a cover letter and a resume.

Due to the high number of applications we receive, only applicants who are selected for an interview will be contacted. We sincerely thank all applicants for their interest in the positions available with the B.C. Wildlife Federation. For other career opportunities, please visit our website - www.bcwf.bc.ca

Reception/Administrative Assistant - Core Responsibilities

Reception

• Maintains security and directs visitors by following procedures, monitoring the logbook, and issuing visitor badges
• Welcomes visitors in person or on the telephone, answering or referring inquiries
• Handles incoming mail, shipping, and receiving
• Liaises with all departments for mail, shipping, and other misc. office needs
• Maintains safe, clean reception and administration areas including common areas and warehouse
• Facilitates the needs of all walk-in traffic related to BCWF programs including CORE, Membership, merchandise, and lottery tickets

Administration

• Orders, replenishes, and keeps inventory of office supplies and materials
• Maintains all office equipment, including troubleshooting and making service calls
• Assists with event planning and attends trade shows and outreach events when needed
• Other duties as assigned
• Assists with Raisers Edge and Access database administration, including data entry, reports, queries, payment processing, membership renewals, etc.
• Facilitates filing and archiving of operational and financial files, in accordance with established procedures
• Processes cash or credit transactions as well as merchandise orders and performs minor accounting duties related to reception
• Processes incoming and outgoing communications by email, or mail via regular post or courier
• Keeps an up-to-date directory of internal and external contacts

Work Experience:

• Proficiency working in a Windows/Microsoft environment, including Word, Excel, Outlook, PowerPoint & Access, and Adobe Acrobat
• Previous experience working with customer resource management (CRM) databases (ideally Raisers Edge and Access) is a plus, but not a requirement.
• Minimum two years of previous administration, reception, and customer service experience, preferably within a membership-based charitable, non-profit environment.

Knowledge, Skills, and Abilities:

• Intermediate skills using a variety of computerized software packages such as Microsoft Office Suite (e.g., Excel, Access, PowerPoint, Outlook), related databases, and other computer-related systems and tools
• Must have experience handling/managing cash and cash management/inventory systems
• Must adhere to policies regarding confidentiality, information security, privacy, and compliance

Ability to:

• Effectively prioritize workload and meet deadlines
• Maintain effective interpersonal and organizational skills
• Communicate clearly and concisely
• Keyboard at 50 WPM
• Work effectively, both independently and as part of a team
• Maintain effective working relationships
• Multitask in a busy office environment

Education:

• Post-secondary education or formal training in Office Administration and/or customer service (Certificate or Diploma preferred)