Administrative Assistant (Equest) Jobs

This position reports to the Manager, Business Operations, and is responsible for providing administrative support and clerical services to an assigned area or team, to ensure effective and efficient administrative operations. Working cohesively with peers throughout Corix, this role maintains solid customer relationships by handling questions and concerns with speed and professionalism. The Administrative Assistant has strong communication skills and excellent attention to detail. They manage multiple tasks and responsibilities and are continuously re-prioritizing duties. This fast-paced office environment is the main hub for the operations team and with a positive attitude, the Utility Administrator encourages their team members to overcome obstacles to complete assignments.Department

Operations

Reports to

Manager, Business Operations

Who We Are

Our Purpose is to help people enjoy a better life and communities thrive. Corix has been building, operating, and maintaining water, wastewater, electric, gas and sustainable energy utility infrastructure for many years across Canada and the U.S. Our vision is to be the preferred utility delivering co-created solutions our customers want. Throughout our history, we have helped communities to grow and thrive by implementing safe and efficient infrastructure solutions that meet their unique needs. At Corix our values are safety, integrity, excellence, and connection.

The Corix team has an opportunity for a Administrative Assistant based in Victoria/Langford, BC. This position reports to the Manager, Business Operations, and is responsible for providing administrative support and clerical services to an assigned area or team, to ensure effective and efficient administrative operations. Working cohesively with peers throughout Corix, this role maintains solid customer relationships by handling questions and concerns with speed and professionalism. The Administrative Assistant has strong communication skills and excellent attention to detail. They manage multiple tasks and responsibilities and are continuously re-prioritizing duties. This fast-paced office environment is the main hub for the operations team and with a positive attitude, the Utility Administrator encourages their team members to overcome obstacles to complete assignments.

What You'll Do

• Proactively contact customers regarding outstanding balances prior to forwarding any unpaid amounts to the City of Langford for collection on property taxes.
• Work closely with the City of Langford Engineering and Building Department.
• Receive and respond to 5 to 10 lawyer adjustment requests a day.
• Process monthly credit card payments
• Pull regular AR reports to clean up accounts and add finance charges before sending out statements via email and mail.
• Process online banking payments daily
• Contact homeowners via mail correspondence regarding completed extension projects and confirming that communication with the City of Langford.
• Provide as-built information to contractors and developers.
• Work closely with the public; serve customers in-person, by phone and email regarding utility billing and other requests e.g. new accounts, leak adjustments
• Switch accounts over to new owners as possession dates approach.
• Answer questions from contractors, builders, and new homeowners, sharing information on application requirements, fees and connection quotes.

Experience

What you bring

• 2 years related work experience in administrative support, accounting, billing, and/or customer relations

Education

• High school diploma

Knowledge, Skills, And Abilities

• High attention to detail
• Ability to perform, organize, and prioritize work independently
• Ability to perform multiple tasks simultaneously with a high degree of accuracy
• Excellent customer service and interpersonal skills
• Strong organizational skills
• Ability to communicate effectively and professionally orally and in writing.
• Excellent time management skills
• Ability to collaborate and work within a team towards common goals

Skilled in the use of PCs, Teams, Outlook, and Microsoft Office including Word, Excel, and PowerPoint

Please Note

• Normal office setting
• Work life balance and flexibility
• Travel may be required in service area

Management maintains the right to assign or reassign duties and responsibilities at any time.

Corix Group of Companies is an E-Verify participating employer.

People Focused and Inclusive Culture

We attract and develop connected, high performing people of diverse background, ethnicities and experiences, who achieve their goals in alignment with our purpose, vision, and values. Creating an inclusive and respectful work environment where everyone is included and able to do their best work and feel as though they belong.

Corix is committed to providing an inclusive and accessible candidate experience. Accommodations are available upon request. We thank all candidates for their interest; however, only those shortlisted will be contacted.

We're doing some great things at Corix. Find out more about working here at www.corix.com

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Value