Field Quality Manager - West

About VinFast
VinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years. Now, in 2023 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe. VinFast is one of the largest auto manufacturers in South East Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year . We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line. VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs. VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.
VinFast Auto Canada Inc. an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Canada over the next 12 months. Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor. Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.
VinFast and VinFast Auto Canada Inc. are subsidiaries of Vingroup, one of the largest private conglomerates in Asia with a market capitalization of C$20 billion. As a multi-sector corporation, Vingroup focuses on three main areas: Technology, Industrials, and Real Estate.
Job Summary
As the Field Quality Manager (FQM), you will be responsible for supporting the Aftersales teams on escalated cases for vehicles, parts, and accessories at VinFast Service Centers through various channels such as on-site visits, emails and/or weekly calls. In this role, you will provide technical advice and adequate coaching to the technical support team members responsible for handling first level cases at VinFast Service Centers as well as Customer Contact Center teams as required.
Responsibilities & Key Activities

• Coordinates and executes “go and see activities” (when required) at ports of entry, VinFast Service Centers, special events, storage compounds, third party service facilities
• Supports containment and corrective actions as required and keeps & maintain clear records of events
• Serves as a backup (tier 2) support on escalated customer concerns and addresses them quickly & effectively
• Conducts and collaborates with training personnel in the creation and maintenance of education
• Covers all product quality work including warranty data analysis, countermeasure investigation, validation, and implementation in the field through the R&D and Aftersales engineering centers
• Executes product audits at the plant and ports of entry (when needed )
• Supports VinFast Service Centres with troubleshooting, diagnosis, repair guidance and escalations to reduce repeat repairs and repair cycle time
• Performs quality auditing at VinFast Service Centres and authorized third party repair facilities
• Performs ongoing analysis of data sources to confirm countermeasure/field fix effectiveness
• Coordinates preparation of technical service bulletins (TSBs) and training materials including draft reviews, labor time studies, required parts & materials, applicable VIN/model & trim list, and final publication

materials (for example: owner’s manuals, in-vehicle brochures, and feature and function guides)

• Assists with pre-production vehicle support & new model launches
• Supports diagnostic tool & engineering tool functionality
• Other duties as assigned
• Provides continuous evaluation of product quality, which involves driving of the test fleet vehicles outside of normal business hours. This requires possession of a valid driver’s license and good driving record
• Assists engineering quality team as necessary in part recovery and vehicle condition reports
• When necessary, runs or participates in weekly meetings with other stakeholders to report on assigned open topics
• Conducts or participates in Early Warning Meetings during the product launch phase along with NPI events and product improvement programs
• Participates in E2E JIT and Quality Testing/Validation Events to ensure timely resolution of problems
• Maintains and publishes weekly reports with predetermined KPIs
• Evaluates tooling & equipment requirements at VinFast & third-party Service Centers and supports with procurement, maintenance and annual audits

What We Offer

• A modern, professional environment where you’ll work with and learn from highly specialized and dedicated experts from all over the world.
• An RRSP contribution program to support our employees in planning and managing their financial well-being into the future.
• Competitive and equitable salaries that recognize your experience and expertise.
• A flexible working culture enabling our employees to adjust their work hours and schedules, whenever possible, that accommodates and respects your personal commitments, balanced with business needs.
• Generous group insurance benefit package to employees and their eligible dependents.
• Wellness Spending Account to promote an active lifestyle and a healthier workforce.

Join us on our adventure to reach new horizons with endless excitement: Because when everything feels possible, changing mobility for all becomes achievable!
At VinFast Canada, we are committed to creating and preserving an accessible, welcoming, supportive, fair, and inclusive environment. Accommodations are available to support prospective employees during the recruitment and hiring process. Should you require any accommodations, please advise us in advance so that we can work with you to find suitable accommodation.
Apply Now