Field Service Engineer (Central Canada)

Field Service Engineer – Central Canada

1 -Function

The mission of the Field Service Engineer (FSE) will be to ensure service of quality and continuous improvement. The FSE will achieve the Service KPIs of preventive and corrective maintenance and will prioritize the new installations according with business objectives and needs while diligently managing Sebia resources. The FSE will use an innovative approach to the customer service experience in order to deliver upon contractual obligations to meet and exceed customer expectations.

2 -Direct Reporting Relationship

Service Manager and Field Service Supervisor

3 -Missions

1.Plan, schedule and perform all service aspects related to:

oNew installations

oPreventative maintenances

oCorrective maintenances

oOther service tasks as required

2.Manage, document and control Spare Part Stock

3.Instrument and parts reconditioning

4.Administer the customer territory in the assigned region (maintaining accurate and up to date asset information, customer details, service documentation, timesheets, service reports, case handling etc.)

5.Proper and timely use of CRM

6.Professional level of internal and external collaboration and communication

7.Promote service coverage (grow service revenue)

8.Support the Hotline on an as-needed basis

4 -Responsibility delegation

In case of absence, the "position" is replaced by another Canada FSE

5 -Skills

· Diploma/Degree in Electrical/Biomedical Technical Engineering or related discipline

· Years of experience: 3+ years

· Valid driver’s license in good standing

· Languages required: English (French an asset)

· High initiative / self-starting

· Assets:

oExperience in Technical Service and Post Sale Services in the IVD industry

oExperience serving customers in the Clinical IVD market in Central Canada

oKnowledge in Service department Infrastructure, Processes and tools

oStrong skillset in technology (Microsoft products (Suite, Teams, Dynamics), LIS, etc.)

oProven experience in work autonomy (independent non-directed work management)

6 -Soft skills

·Solution Oriented

·Analytic approach

·Effective in high pressure environments

·Skills for facing the change

·Collaboration and Influence without authority

·Ability to work in “project mode” in collaboration with teams with different objectives

·Master in organization and prioritization of daily work task

·Solid ability to present complex issues to multi-level audiences of stakeholders

·Clear and honest communication

·Excellent standard of personal presentation

7 -Workplace

Primary Sebia Technical Service Region (ON, MB, SK)

Secondary Sebia Technical Service Region (All Canada)

Must be located in Greater Toronto Area

Must be available to travel 70% time

8 – Workplace and Physical Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, walk, sit, and use hands to handle objects and tools; reach with hands and arms, talk, and hear.The employee must occasionally lift and/or move up to 40 kg.Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment: The noise level and temperature in the work environment is usually moderate.