Junior Technical Support Jobs

Work closely with senior technicians and management to ensure the security, confidentiality, and availability of Government IT infrastructure;

Permanent with benefits and pension

Identify business requirements and technology alternatives;

Maintain knowledge of network topology, protocols, and technologies;

Minimum 2 years of related enterprise-level experience in the IT industry and extensive experience in supporting complex network infrastructure;

Experience configuring and maintaining Cisco-based networking environments;

Account management regarding client account information maintenance

Salary will be based on your experience and competitive with industry standards.

After you have been employed for 90 days, you will be eligible for a comprehensive benefits package.

Understand and anticipate customer needs by managing and interpreting their requirements.

Work with engineering and production teams to meet customer project requirements.

One year of direct work experience in technical/Inside sales

Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees

Proven experience and excellence within a technical support or customer service organization

Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems

Previous experience with ticketing systems and addressing concerns in the queue

A $500 Home office setup if you’re a remote employee.

Deliver excellent customer service as a front-line engineer and representative of ClickHouse

Experience working with an industry standard defect management tool

2+ years of non-academic application support experience.

Working knowledge of database and SQL

Strong knowledge of IT Infrastructure: Computers, mobile devices, Networks, SharePoint, Cloud

Advanced knowledge of Microsoft Office

Fantastic written and verbal communication skills, organizational skills.

Good working knowledge in third party vendor management

A minimum one (1) years of work experience

Advanced skills in MS Office (Word, Excel, PowerPoint and Visio)

Excellent communication skills for professional environment, written and spoken

Bachelor’s degree, technical diploma, or certificate in Telecommunications, Electronics, Computer Science, Information Systems, Business Administration, or equivalent

You will be required to provide your own laptop, basic software tools, and cell phone.

Experience with Zendesk or other trouble management system

Gain development knowledge through customer support activities and splitting time with the development team

Experience as a technical support prime/Junior developer, QA role or in a similar junior software engineering role

Excellent written and verbal communication skills

Some experience with Python, Javascript (React)

Working knowledge of databases and SQL

Knowledge and experience with WIN10 Operating System, MS Office 365, SharePoint Online, Planner, and other Microsoft tools

1-2 years experience working in a Technical Administrative capacity

Hands-on experience with computer hardware

Experience with VMware is considered an asset

Programming skills are considered an asset (Python, C#, html, etc.)

Excellent communication, organizational and inter-personal skills and

Experience with helpdesk software and remote support tools.

1 to 3 years of experience in a first line support role.

Excellent customer service and communication skills.

Strong troubleshooting and problem-solving skills.

Basic knowledge of networking and internet protocols.

ITIL Foundation certification is a plus.