Junior Technical Writer Jobs

Job Title: Junior Product Experience Specialist (Technical Writer)

Location: Whitby, ON

Environment: 10 days per month

Your New Company

With over 35 years in the industry, our client works with clients around the world, helping communities thrive by enabling them to make optimal use of their resources so that assets last longer, perform better and remain a positive legacy for generations to come. They are client focused, committed to delivering innovative and high-quality services and working consistently working within a collaborative and respectful culture. Their focus in the next few years is increased quality with a focus on sustainability.

Responsibilities

The Junior Product Specialist is a support role for the Product Experience Department. This role is comprised of equal parts of technical writing and support for our eLearning portal (Deighton University). Deighton develops dTIMS (Deighton Total Infrastructure Management System) an infrastructure asset management software solution. Technical writing requirements revolve around dTIMS software releases, support and training documentation. eLearning and Support Portal requirements include student support in the form of enrollments, reports, site changes and more.

• Support the technical writer in document review, including release notes and email correspondence
• Become an expert on the dTIMS software platform and gain a mastery of our products.
• Support product experience team as the Support portal admin, managing content and the look and feel of the platform
• Support the technical writer in editing and creation of new user guides & developing help articles
• Review and edit technical documentation, including software design documents, release notes, eLearning scripts and more
• Support product experience team as the LMS Admin responsible for student enrollment, closed captioning, report generation and more

Qualifications

• Experience working with help authoring tools (eg. Madcap, Robohelp) a bonus
• Technical aptitude a bonus
• Excellent communication skills
• College graduate in communications or similar
• Office 365 experience
• Continual learning and development; stay up-to-date on the fastpaced dTIMS product releases; implement new features into our demo environments.

What You’ll get in Return

The client is offering an opportunity to work with a nation-wide leader offering a competitive rate and a fun and challenging work environment as well as great office perks for in-office work days.