Intermediate Specialist, Student Support

Job Type:

Employee

Duration in Months (for fixed-term jobs):

12

Job Family:

Student and Campus Support

# of Open Positions:

1

Faculty/Service - Department:

Wellness, Student Support

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

September 07, 2023

Closing Date:

September 18, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:

35

Salary Grade:

SSUO Grade 10

Salary Range:

$75,743.00 - $95,678.00

About Student Affairs :

Student Affairs is at the very heart of the student experience at the University of Ottawa. Our large family of nearly 500 full-time employees, not to mention hundreds more part-time and student workers, works hard to provide students with the tools and support they need to choose their postsecondary education establishment, apply, enrol in their courses, eat, sleep, play, study, succeed, thrive, and graduate. We have a wide variety of career opportunities and professional development pathways. We hope you join our service and help us continue to help students reach their full potential and ensure the competitiveness and longevity of the University of Ottawa!

Position purpose:

Under the supervision of the Manager, Student Support, you will provide a holistic approach to case management support for students of concern or students at risk and students with complex needs. In this role, you will identify appropriate resources and facilitates the coordination of care and individual support with campus partners and community resources for students experiencing significant challenges to help them achieve their personal and academic goals. You will also advocate for access to supports based on the students’ specific needs and collaborates with university faculties, services, associations, and community organizations. In addition, you will coach students on self-advocacy.

In this role, your responsibilities will include:

• Advocate and facilitate student access to multiple supports on campus as well as community resources. Serve as point of contact to mobilize support and address students’ needs.
• Intervene in difficult and potentially contentious situations including suicide intervention, crisis management, conflict resolution, case management, and mediation.
• Coordinate transitions and support for students following a leave of absence from their studies to ensure necessary supports are in place. Support includes collecting and reviewing all facts pertaining to the student’s situation, developing a support plan tailored to each specific student and follow-up.
• Providing case management support and intervention for students experiencing significant challenges, including but not limited to mental health and wellness, relationship conflicts, social adjustment issues, behaviour and conduct. Appliying equity, diversity and recovery principles in the delivery of services and support. Additional services could include psychoeducational workshops or other services as deemed necessary to support student success.
• Engages in systematic follow-up with at-risk students and remains connected to students who take short-term leaves.

What you will bring:

• Comprehensive knowledge of campus and community resources.
• Demonstrated experience working with interracial, intercultural, intersectional, anti-oppressive and trauma-informed perspectives.
• Ability to act with a considerable degree of autonomy and independence in the identification and case management of students of concern, adhering to University of Ottawa policies and provincial privacy law.
• Experience in a higher education and knowledge of personal, social, academic and systemic barriers impacting a student’s success.
• Demonstrated ability to respect diversity and use inclusive behaviour, responding with sensitivity and self-awareness to the unique needs of students, faculty and staff, including visible and non-visible dimensions of diversity.
• Knowledge of academic systems and the requirements for success.
• In-depth knowledge of the reality of equity-seeking communities.
• Knowledge of best practices related to equity-seeking populations and groups.
• Demonstrated ability to work collaboratively and effectively in an inter professional environment with external agencies.
• Excellent interpersonal skills and communication skills (written and verbal) in English and French.
• Demonstrated ability to work with and assist students in navigating through complex systems.
• Demonstrated ability to relate to students, faculty and staff with diverse backgrounds, experiences and identities in ways that build trust and confidence.
• A minimum of 3 years’ experience in post-secondary or closely related settings.
• Flexibility of working hours will be required to meet student needs which may arise outside of traditional work hours.
• A minimum of 3 years’ experience in intervention in difficult and potentially contentious situations including suicide intervention, crisis management, conflict resolution, case management, counselling, and mediation. Experience managing responses to various crisis situations and a range of complex issues (i.e., mental health and illness, behavioral issues, anger management, substance misuse) with youth and young adults in a post-secondary setting.
• Bachelor’s degree in social work, counselling, education or related field (or an acceptable equivalent combination of education and experience).

Key Competencies at uOttawa:

Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.