Support Solutions Student Jobs

Experience in a higher education and knowledge of personal, social, academic and systemic barriers impacting a student’s success.

Intervene in difficult and potentially contentious situations including suicide intervention, crisis management, conflict resolution, case management, and mediation.

Bachelor’s degree in social work, counselling, education or related field (or an acceptable equivalent combination of education and experience).

Knowledge of academic systems and the requirements for success.

A minimum of 3 years’ experience in post-secondary or closely related settings.

Knowledge of best practices related to equity-seeking populations and groups.

Strong organizational and self-management skills, including the ability to multi-task, prioritize, and attend to detail

Rapidly acquires new skills in emerging educational technologies

Experience and competence using educational technology

Experience and/or education on the topic of competency-based education and assessment is an asset.

Designing and supervising student work experience within CTLI

Evaluates and monitors service offerings related to integrated supports to make formative improvements, identify impacts, and address emerging campus needs

Four (4) years related experience or the equivalent combination of education and experience.

Investigates and analyzes academic problems and works with the Student Services and Recruitment Manager to find resolutions.

Assists the Student Services and Recruitment Manager with graduation and welcome events and presentations.

Unique and unusual files and referred to the Student Services and Recruitment Manager.

Experience working directly with both graduate and undergraduate student records, registration and admissions is preferred.

Ability to effectively manage multiple tasks and priorities.

Experience working with mature students in a cross cultural environment

Provide assistance to students in all programs within the classroom(s) during subject areas specifically in mathematics and sciences

Participate in classroom initiatives such as but not limited to independent work periods, group work, study sessions and more.

Developing and presenting academic based content to support student success through workshops, presentations and /or lunch and learns and more.

Collaborate with both Learning Specialist(s) and Instructor(s) in providing assistance to students who may require a more in depth one-to-one support

Prepare sessions in conjunction with instructors to ensure students meet academic standards

All CSR’s are required to have knowledge of the student life cycle and understand how their role impacts enrollments.

Be knowledgeable on and follow FOIP regulations, always respecting confidentiality, using good note taking practices.

Demonstrated knowledge and compliance with SAIT safety guidelines, required Job Hazard Analysis and SAIT Safety Policy HS.1.1

Effective communication, de-escalation and conflict resolution skills are required

Strong problem-solving and investigation skills are required

Respond to internal and external inquiries that come via telephone, Freshdesk, front service desk, or other channels.

Provides administrative support to the office, including file management, mail merges, registration processing, taking minutes, and compiling data and reports

Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Assesses inquiries and requests, identifies non-standard inquiries, or at-risk behavior and triages appropriately

Acts as a resource for faculty and staff on SISC, OAMS, and Degree Navigator

Makes website updates, updates student materials, writes and sends communications to students as needed

Participates in the development, implementation, and documentation of operational policies and procedures

Post-secondary diploma in Child and Youth Care or a related field; or an equivalent combination of education and experience.

Experience working with high school students.

A satisfactory Intervention Record Check from South Region Alberta Child and Family Services.

100% employer paid premiums for health and dental care.

Free 24/7 access to our Employee and Family Assistance Program (EFAP). This includes but is not limited to:

Lifestyle and specialty counselling (Health, Life Balance and Career).

Communicating via email or ticketing system with network of Counsellors, Regional Managers, operational teams, and finance.

Systems maintenance, including updating counselor profiles based on audit results or requests for changes.

Monitor and respond quickly and effectively to requests received through ticketing system or email inbox to counsellor inquiries.

Request types include create, edit delete schedules for counselors.

Create and edit provider profiles: Address changes, credentials, gov clearance, inclusions, and exclusions.

Communicate with provider network about the requests received and provide clear steps on the solutions

Gather requirements from a range of individuals with varying technical ability.

One (1) year of related work experience is considered an asset.

Certifications in Microsoft Desktop tools would be considered an asset.

Working experience with Microsoft Office 365 and SharePoint.

Working experience in data analysis and reporting.

Knowledge of Power BI integration.

Post-secondary diploma in Child and Youth Care or a related field; or an equivalent combination of education and experience.

Experience working with high school students.

1 Temporary Position (28.00 hrs/wk)

A satisfactory Intervention Record Check from South Region Alberta Child and Family Services.

100% employer paid premiums for health care.

Free 24/7 access to our Employee and Family Assistance Program (EFAP). This includes but is not limited to:

At least 6 years of recent experience as a teacher, administrator or education consultant in a K- 12 school environment.

Successful completion of six years of academic/professional training including possession of a Master’s degree in Education

Experience as a Learning Assistance Teacher

Experience in delivering and interpreting Level B assessment is an asset

Modeling Interpersonal Skills and Personal Responsibility

Proficiency with Aspen (MyEd BC) is an asset