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Student Support Specialist Jobs
Company | The University of British Columbia |
Address | Greater Vancouver Metropolitan Area, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-07-22 |
Posted at | 10 months ago |
Staff - Union
- Acts as a resource for faculty and staff on SISC, OAMS, and Degree Navigator
- Effectively uses student systems such as the SISC, OAMS, and Degree Navigator to interpret information and requirements, in order to provide accurate information to students. Updates information in systems in order to maintain accurate student records
- Performs graduation checks by reviewing first year requirements, complementary studies, and Degree Navigator to ensure student is on track to degree completion. Follows up with students as required
- Investigates complex inquiries to the point of resolution, escalating only the most complex issues for which no formal policy, procedure or precedence exists
- Provides student-centered services and support to prospective and current students by providing information, interpreting University policies and procedures, and understanding the specific situation in order to provide customized information. Uses a variety of channels to provide information including in-person, by phone, email, and through virtual technologies such as Zoom
- Assesses inquiries and requests, identifies non-standard inquiries, or at-risk behavior and triages appropriately
- Represents the Faculty of Applied Science at information sessions such as the Engineering Open House, and Registration Sessions for newly admitted students
- Provides administrative support to the office, including file management, mail merges, registration processing, taking minutes, and compiling data and reports
- Collects and compiles instructor submissions for student academic misconduct. Liaises with Dean’s Office on each step of misconduct cases. Manages and provides staff training on the multiple systems used in the process. Assists with writing letters and preparing complex files to be submitted to the President’s Advisory Committee on Student Discipline
- Identifies, develops, implements, assesses, and documents procedures for creating efficient office workflows using technology such as SharePoint. Leads the office towards paperless systems. For example – moves paper-based processes online, automates communications to students, tracks processes and data, and manages information and workflows
- Reviews, collates, and compiles information related to processes within EAS, such as transfer credit, Minor and Dual Degree applications, student appeals, placement, and graduation. Is expected to identify missing information or inaccuracies and follow up as needed
- Reviews requests for letters, such a Degree Completion Letter, Letter of Permission to take courses at another institution, Letter of Enrolment to apply for Immigration documents. Determines and drafts appropriate letter, using established set of guidelines
- Makes website updates, updates student materials, writes and sends communications to students as needed
- Assists and supports strategic initiatives and projects in the office, including performing relevant research, reporting findings, and making recommendations
- Participates in the development, implementation, and documentation of operational policies and procedures
- Provides training to office staff
- Other duties as required
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
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