Office Support Student Jobs

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
To provide efficient and accurate customer service and ongoing support for counsellors and vendors in respect to administrative questions. This role also assists with tasks connected to administrative quality of counsellor profiles, scheduling and support on payment enquiry and provider online submissions.

• Communicating via email or ticketing system with network of Counsellors, Regional Managers, operational teams, and finance.
• Supporting the provider network with all administrative inquiries, acting as a “first contact” to LifeWorks
• Request types include create, edit delete schedules for counselors.
• Ensuring confidentiality is maintained in all aspects of workload while dealing with providers and/or other internal and external parties
• Create and edit provider profiles: Address changes, credentials, gov clearance, inclusions, and exclusions.
• Act as a liaison between provider, RCM and organization contact person to secure info about additional hours for client and update the system
• Monitor and respond quickly and effectively to requests received through ticketing system or email inbox to counsellor inquiries.
• Systems maintenance, including updating counselor profiles based on audit results or requests for changes.
• Investigating provider issues using systems, process maps and generate reports and manipulate data in excel to ensure information is processed correctly for provider and other parties.
• Communicate with provider network about the requests received and provide clear steps on the solutions

Special Projects And Other Duties As Required
Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.