Administrative Coordinator (Office-Based) Jobs

About The Salvation Army

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Vision Statement

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.

Service: We reach out to support others without discrimination.

Dignity: We respect and value each other, recognizing everyone’s worth.

Stewardship: We responsibly manage the resources entrusted to us.

About the Position

The Development department’s Admin Coordinator is responsible for providing administrative support to the members of the Major Gifts team and the Divisional Director of Development. The primary responsibilities include confirming donor meetings for the Divisional Director of Development and the major gifts team ensuring a high volume of confirmed donor meetings based on weekly, bi-weekly, and monthly metrics; inputting, extracting and reviewing data from a relationship database (referred to as Raiser’s Edge NXT), providing input, supporting the teams’ fundraising initiatives, and managing a variety of administrative tasks such as writing letters, working with all Microsoft office programs, answering phones and emails and creating queries simultaneously.

KEY RESPONSIBILITIES:

Database System Management

• Update and track all prospect information, run queries and reports within Raiser’s Edge NXT including weekly, monthly, and quarterly reports on fundraising and dashboard metrics.
• Manage administrative next steps by sending proposals and gift agreements for review and signature.
• Track all funder engagement activity and update/maintain regular activity reports of fundraisers and volunteers.

Administrative Support and Coordination

• Assist with direct mail communications between THQ and DHQ
• Coordinate and assist with meeting and travel arrangements for donor meetings.
• Read, respond, or delegate all emails that come into the personal mailbox / donor mailbox / and family sponsorship mailbox/ OCE Security mailbox (Donor mailbox is "catch all" of requests, questions, complains and comments)
• Maintain a high level of professionalism when interacting with internal and external stakeholders.
• Provide back-up administrative support, as required, to Planned Giving and Major Gifts
• Schedule and confirm donor meetings for highest potential prospects towards gift closure, follow up on calls to donors, and responsible for data entry of all donor meeting and correspondence.
• Confirm new employee information and ensure they are set up for timely and accurate payment and assist with benefits administration.
• Manage the creation, briefing and distribution of meeting agendas and materials, arrange meeting facilities and catering; may take, transcribe and compose minutes.

General Administration

• Manage manual report from UltiPro and enters lieu time, including manual adjustments on behalf of Divisional Development
• Coordinate incoming donor calls and donor guest visits to the department.
• Pick up and process / distribute incoming mail.
• Additional office duties and projects as required.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Data analysis certifications/training is an asset
• Completion of a Post-secondary diploma education or equivalent with an academic background in business administration

Experience and Skilled Knowledge Requirements

• An understanding of fundraising CRM (Raiser’s Edge NXT) is an asset.
• Minimum of 2 to 3 years of administrative experience and/or 1-3 years prior related experience in research and prospect management, with demonstrated mastery in the collection, analysis, interpretation and evaluation of information

PREFFERED SKILLS/CAPABILITIES:

• Demonstrated ability to work independently while complying with all procedures and direction.
• Demonstrated ability to maintain confidential information.
• Knowledge of Raiser’s Edge and/or fundraising preferred
• Demonstrated ability to provide administrative support to the executive management team.
• Ability to organize, manage, prioritize and multi-task a diverse range of assignments and reports with high efficiency, accuracy and timeliness
• High level of integrity, sound judgement and the ability to cultivate and maintain relationships of trust and confidentiality.
• Excellent organizational and time management skills
• Adaptable and flexible while ensuring all critical deadlines are met.
• Proficiency with Microsoft Office Word
• Familiarity with fundraising CRMs tools
• Experience using data visualization packages, dashboards, and business intelligence solutions.
• Strong interpersonal relationship building skills.
• Exhibit a positive attitude with a demonstrated ability to be adaptable to change by focusing on solutions and identifying opportunities for improvement
• Written and spoken communication skills.
• Exemplary information management and data retrieval skills
• Demonstrated track record of project management and problem-solving

Compensation

The target hiring range for this position is $34,997 to $43,746 with the ability to progress to a maximum of $52,496. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Other Details

The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.

We thank all applicants and will contact candidates selected for next steps. Internal Applicants, please speak with your manager about your intentions prior to submitting your application.