Administrative And Office Support

If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada. You will be part of a professional team which supports operations at all DriveTest Centers across Ontario on behalf of the Ministry of Transportation. Bring your expertise and customer service skills to this unique opportunity with DES – Driver Examination Services.
Purpose of the Job:
Responsible to lead and deliver large program initiatives/projects on behalf of Citizen Services in Canada. This role is distinct from the role of the Operational Projects Manager which focuses on DES-related client-driven initiatives (typically variations) and operational improvement projects. Some examples of large program initiatives which would fall within the duties of the OCS Special Projects Lead include: Implementation/Transition of new/updated contracts e.g. DES extension, SGT, Employment Services; Recompete planning, strategizing, coordination etc.; Large program changes that impact multiple stakeholders that may include the client—e.g., Program Vision replacement, establishment of new services for Employment Services etc.
Primary Duties and Responsibilities:

• Coordinate/Manage joint solutioning sessions while serving as a key participant in those discussions.
• Author Business Requirements (BRD) and Project Charters, receiving input and sign-off from impacted stakeholders.
• Work with Ontario Citizen Services Program Managers and Canada BU Lead to identify key program initiatives, and to formulate strategies and business goals for delivery of those projects.
• Identify and escalate project risks or deliverables that are falling behind schedule or that are failing to meet quality standards.
• Participate in required audits, provide required information and resolve non-conformances.
• Establish formal governance structure/s for Special Projects (Governance may occur at two levels i.e specific to Serco, and multi-stakeholder including the client).
• Assess, establish, and achieve project delivery timelines, goals and success criteria.
• Provide formal status updates to Executive Management as part of the governance process.
• Implement proper Change Management protocols to ensure timely and ongoing delivery of related communications, as well as other business practices designed to encourage employee acceptance of change.
• Work with Program staff, clients, and/or other stakeholders to assess key requirements and operational needs to ensure effective delivery of solutions as well as adherence to proper change management protocols (while ensuring that Serco strategies and business goals are achieved).
• Responsible for overall delivery of identified “special projects” through collaboration with senior OCS and Canada BU management.
• Maintain strong working relationships with key external stakeholders.
• Contributes to team effort by accomplishing related results as needed.

Qualifications
Qualifications:

• University Bachelor’s Degree or equivalent work experience.
• Demonstrated experience in managing complex stakeholder relations.
• Critical thinking to identify problems, evaluate alternatives, and recommend effective solutions.
• Able to effectively delegate authority as required.
• Previous experience in delivery of complex operational change initiatives.
• Experience conducting gap analyses, including the ability to evaluate risk and related mitigation strategies.
• MS Project experience a benefit.
• Previous experience in leading cross-functional and cross-organizational initiatives.
• Excellent computer skills in MS Office suite.

Competencies:

• Ability to successfully analyze critical business requirements, identify process deficiencies and potential opportunities, and develop innovative and cost-effective solutions.
• Solid business and project management knowledge.

Health & Safety, Environmental:

• Compliance with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, and quality.

Other:

• Travel as required.
• Ability to work flexible and extended hours as required.

Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .
If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .